Product Manager, WW External Fulfillment
Amazon
Description
As we strive to be Earth's most customer-centric company, Amazon has reinvented how hundreds of millions of people shop online – providing Customers with the opportunity to find and discover virtually anything they want to buy and providing millions of Sellers with a platform for growing successful businesses. Thousands of Amazon Sellers ship their orders directly from their own warehouse and we are building software to help them offer their items through programs like Merchant Fulfilled Network. True to Amazon’s tenets, customer and seller obsession are always at the forefront of our decisions. We innovate and design our services and tools with a focus on customer and seller experience, followed by our focus on technology and worldwide scaling. The External Fulfillment team is looking for an experienced Program Manager III with experience in online, e-commerce logistics or fulfillment. You will be responsible for designing, launching, and driving adoption of new transportation and fulfillment initiatives that shape the future of the customer experience for merchant fulfilled shipments on Amazon. This position includes working extensively with third party carrier stakeholders internally and externally to drive adoption of MFN transportation offerings world-wide. A successful candidate will set work with 3P carriers, product teams, country leadership teams, and account management teams to clear hurdles to growth in WW marketplaces and allow sellers to deliver improved delivery experience for customers. Candidates will have an established background in transportation, program management, excellent communication skills, and a motivation to achieve results in a dynamic fast paced environment.
Key job responsibilities
The key responsibilities include:
· Design and build product capabilities to unlock the Self-Delivery capability launch at scale.
· Work across multiple customer and seller teams to deliver the new products/services in a timely fashion. Success in delivering this includes the ability to hold quality working backwards reviews with senior leaders to align on product vision and implementing it by influencing leaders across the company in Sales, Category, Seller Experience, Seller Enablement and Seller Marketing teams.
· Responsible for solving difficult problems that do not have the obvious solutions. The PM also needs to continuously iterate to improve existing product capabilities.
· Prioritize decisions and make tradeoffs for the portfolio of products, envision long term strategies in vision documents. Independently work with development teams to take them live and track post launch customer feedback and product usage.
· Responsible for the GTM of launched products, working with stakeholders to scale adoption, define seller/customer policies and identify opportunities for improving efficiencies across the program.