Senior Software Development Engineer, VSG, Ring
Amazon
Description
Ring is looking for a Software Development Engineer to join and help grow the Ring VSG (Virtual Security Guard) team. Ring's mission is to make neighbourhoods safer. VSG takes this to the next level by offering customers proactive protection, real-time prevention, and notification.
Ring VSG team is looking for a Software Development Engineer (SDE) who will be curious, creative, goal-oriented, and excited to support their own team members as well as a strong sense of customer obsession for our wide variety of customers. You take ownership of your work and are passionate about software quality, consistency, maintainability, performance, and security.
SDEs at Ring contribute to all the steps of the software development lifecycle. They gather, discuss and suggest requirements and features, they design and implement software, automate testing and operate the services their team owns.
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.
Key job responsibilities
Design, implement, and maintain mission-critical services powering Video Monitoring's event processing and agent investigation workflows with sub-two-second response times
Lead cross-team technical designs and architecture decisions for the Video Monitoring platform, focusing on AI initiatives including AI Guard threat detection and automated warnings
Mentor SDEs and serve as technical lead, providing guidance while raising organizational awareness and team productivity through GenAI technologies
Collaborate with Product Management, GTM stakeholders, and cross-functional teams to translate ambiguous customer requirements into concrete technical solutions
Own long-term technical direction for VM platform evolution from human-centered monitoring to AI-agent based automated detection while maintaining human oversight
Maintain eight production services ensuring audit trail compliance, distributed service communication, and EventStream business intelligence integration
Drive strategic initiatives and set project timelines for critical VM capabilities, unblocking teams and external partners
Identify and address systemic technical issues limiting scalability and time-to-market through GenAI adoption and evangelization
Contribute to continuous improvement of development practices across VM and Ring Core service teams
A day in the life
You'll start by reviewing overnight alerts and system metrics, then architect AI-powered security features that protect millions of homes. Your morning includes cross-functional design reviews and mentoring talented engineers on innovative AI video monitoring solutions. Afternoons bring exciting collaboration with Product teams to transform customer needs into breakthrough technology, debugging mission-critical services, and contributing to impactful code reviews. You'll wrap up by setting technical direction, unblocking key initiatives, and prototyping next-generation AI automation that pushes the boundaries of real-time threat detection while maintaining the reliability and security standards that make neighborhoods safer.
About the team
The Home and Neighborhood Monitoring team powers Ring's premium Virtual Security Guard service, delivering AI-powered threat detection with human oversight to millions of homes. We build mission-critical services across two specialized sub-teams: Agent Tool Experience (ATX) and Neighbor Experience (NEXT). Our collaborative environment emphasizes mentorship and knowledge sharing as we maintain 14+ microservices with tier-1 reliability. We focus on pioneering the evolution from human-centered monitoring to AI-agent based detection while pushing the boundaries of real-time neighborhood safety through continuous innovation.