Sr. Technical Program Manager, F2 Subsidiary (Shopbop)
Amazon
Description
Shopbop is seeking an innovative and experienced Senior Technical Program Manager to spearhead our F2 Subs Personalization initiatives. In this role, you will drive engagement and revenue growth through personalization features, including AI-powered recommendation systems, 'You May Also Like' widgets, and future innovations that leverage customer data. Working closely with Tech, Product, UX, and Marketing teams, you will orchestrate personalized marketing campaigns across multiple channels, including email, SMS, and push notifications. Your responsibilities will include designing and executing A/B tests, evolving data collection and segmentation solutions, and ensuring consistent customer experiences both on and off our site. You will analyze customer data, report performance metrics to leadership, and identify opportunities for optimization and growth. As a strategic leader, you will own technical products and cross-functional initiatives, proactively identifying areas where you can have the greatest impact. The ideal candidate brings a proven track record in technical program management, strong understanding of AI applications in e-commerce, excellent analytical skills, and the ability to translate complex technical concepts for diverse stakeholders. Your work will directly influence Shopbop's customer experience, driving innovation in personalized shopping journeys and contributing to the company's growth and success.
The ideal candidate will have experience incorporating AI into product/software development processes, excellent verbal and written communication, and superb product/project management skills. They will have a well-rounded technical background as well as a history of leading large initiatives end-to-end. They will own team efforts to coordinate and unify road maps and technical direction across multiple complex systems. They will also identify opportunities to converge overlapping technical efforts, and drive the long-term strategy. Maturity, high level judgment, negotiation skills, ability to influence, analytical talent, and leadership are essential to success.