Description

Amazon Leo is increasing global broadband access through a constellation of over 7,000 satellites in low Earth orbit. Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

We are seeking a visionary leader as Leo's Sr Billing Operations Product Manager. In this pivotal role, you will blend product management expertise with operational excellence to build and evolve mission-critical systems powering Leo's billing operations. You will lead a team that ensures seamless billing for Leo customers while owning the product strategy for internal operational platforms, translating stakeholder needs into product features and championing automation initiatives that support Leo's global expansion.

The role requires strategic thinking and operational excellence. As the billing operations product leader, you will drive innovation in billing processes for Amazon Leo's diverse customer segments ranging from B2C consumers to B2B enterprise customers. You will ensure compliance with financial regulations while delivering exceptional customer experience across Leo's global satellite internet service.

This position offers a unique opportunity to shape the future of space-based communications by building the operational backbone that supports Leo's mission to bridge the global digital divide. You will lead the transformation of traditional operations into product-driven solutions, creating efficient, scalable, and user-centric systems that enable rapid growth and global reach.
The ideal candidate will possess strong operational expertise in billing processes, core
product management competencies, and a proven track record of leading complex operational
initiatives.

As a strategic thinker, you must balance short-term operational needs with long-term
product vision while maintaining excellent communication skills to effectively engage with diverse audiences. Your leadership will be instrumental in driving innovation and operational excellence as we scale Leo's global operations.

Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.


Key job responsibilities
Product Strategy and Innovation
• Own the product vision and roadmap for billing operational systems
• Drive automation initiatives and system enhancements through partnership with Engineering
• Develop strategies for new country launches and custom billing solutions
• Influence product decisions for operational tools and platforms

System and process design
• Design and implement scalable operational workflows
• Drive continuous improvement through process optimization
• Create comprehensive documentation for processes and systems
• Ensure compliance and risk management in operational processes
Operational Leadership
• Lead a high-performing team managing billing operations
• Foster an inclusive environment that promotes diversity and team success
• Influence hiring decisions and performance management
• Create mechanisms for team engagement and professional growth
• Architect scalable processes for complex B2B contracts and global billing solutions
• Establish governance frameworks and documentation for operational excellence
• Drive key metrics such as Billing accuracy and error rates across all customer segments (B2C, B2B, B2B2X)

Cross-functional management
• Serve as the primary liaison between Sales, Legal, Finance, and Customer Service teams
• Translate stakeholder requirements into actionable product features
• Lead process optimization initiatives across organizational boundaries
• Build and maintain strategic partnerships with internal teams and external vendors
• Partner with Leo Business Customer eXperience (BCX) team to ensure seamless customer issue resolution and amplify customer voice
• Influence senior stakeholders through data-driven insights and strategic recommendations specific to satellite internet service delivery
• Provide regular status updates and comprehensive reporting to Leo leadership
Data-Driven Decision Making
• Develop and implement metrics frameworks to track operational performance across B2B and B2C
• Use business intelligence to inform strategic decisions and process improvements
• Leverage data analytics to identify trends, risks, and improvement opportunities in satellite service billing
• Create data-driven business cases for automation and system enhancements
• Develop and maintain performance dashboards for executive reporting
• Conduct root cause analysis on billing discrepancies and operational issues