Description

GAR (Global Accounts Receivable) is looking for a proactive and detail-oriented Cash Application Analyst to support and lead our efforts in managing daily cash application hence you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLA’s. The right candidate will be responsible for maintaining stringent SLAs on productivity, turnaround time and accuracy of posted cash. Candidate would be responsible for creating multiple reports using excel and system data extraction from Amazon tools. Excel proficiency is a must for this role.

Key job responsibilities
Responsibilities will include but not limited to: prioritizing workload and achieving results in a fast-paced, growing environment. They will also be tasked with monitoring and delivering on key performance metrics (cash application rates, customer experience scores, etc.), process improvements, technology adoption and ensuring compliance & control policies are followed. Solving queries related to cash applications, reconciliation of account and processing emails related to remittance advice from customers, etc. As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, and your core responsibilities will include following: Ensure timely closure of payments with high degree of accuracy Work with internal teams to drive process improvements and resolve escalations and discrepancies on customer account Provide growth ideas for process standardization and automation through JDI/Kaizen projects Perform simple/complex reconciliations on customer payments Highlight and address issues with the technical teams related to the discrepancies with the system.