Description

The ideal candidate will be experienced / background in a finance role with an understanding of finance operations and will have experience in relationship management. He/she will have problem solving skills with the focus on improving the processes and strengthening the relationships with the vendors. The candidate will have action-driven approach and will require to work proactively on issues on vendor’s account while identifying areas of improvement.

Working Conditions:
- Normal Office Environment.
- Report daily to the Pasay office.
- This role will primarily be reporting on a mid-shift and may also be requested to be on shifting schedule from time to time.
- Work during Holidays as may be required by the Company.
- May be asked to render overtime on critical and peak times as may be required by the Business.


Key job responsibilities
Responsibilities include, but are not limited to:
- Resolve complex vendor queries within established SLA, ensuring timely and accurate solutions
- Identify and address root causes of recurring issues to prevent future occurrences
- Provide assistance and resolution to vendor’s query via email and phone call
- Collaborate with internal teams to understand vendor concerns and drive resolution
- Coordinate with internal stakeholders to address vendor inquiries and facilitate prompt responses
- May be required to provide multilingual support across English, French, Spanish, and Italian using AI translation tools, and perform additional tasks as assigned by the company to support other processes based on business needs.