Description

AWS Security, Search, Observability, and Governance (SSOG) is hiring a Senior UX Designer to help shape the next generation of AI-native cloud experiences. This role operates within our Experience Builder model, where designers own the full lifecycle of customer outcomes—from problem framing to shipped production experiences.
As a Senior UX Designer, you will work on critical build initiatives across the SOGS portfolio spanning observability, search, security, and governance experiences. These products help developers, SREs, and platform teams monitor systems, investigate incidents, manage data and search workflows, and maintain security and compliance across complex distributed environments.
You will help define the next generation of agentic and AI-assisted workflows, where systems surface insights automatically, investigation paths are guided, and user intent can trigger coordinated actions across services.
Beyond delivering high-impact product work, this role will help elevate design craft and scalable interaction patterns across the portfolio. You will contribute to reusable experience frameworks, agentic UX patterns, and design system components that enable teams to move faster while maintaining a high bar for usability and clarity.
The ideal candidate is comfortable operating as a builder—someone who can move fluidly from research insights to prototype to production design while collaborating deeply with engineers and AI systems.
This role is part of a broader transformation of the SOGS design organization toward builder pods with end-to-end ownership of outcomes, enabling designers to take ideas from concept to customer impact faster and with fewer dependencies.

Key job responsibilities
- Build critical product experiences across SOGS. Design and deliver high-impact customer experiences across Security, Search, Observability, and Governance services, including console and off-console surfaces such as APIs, AI agents, and developer tooling.
- Drive end-to-end experience ownership. Operate as a full-cycle experience builder—contributing to problem framing, defining success metrics, designing workflows, prototyping solutions, and partnering with engineering through production delivery.
- Design AI-native and agentic workflows. Define interaction patterns for AI-assisted systems including guided investigations, automated signal correlation, governance insights, and intent-driven system actions.
- Create cross-service operational workflows. Design experiences that connect signals and workflows across observability, security posture, governance controls, and search infrastructure to help teams move from detection → investigation → resolution faster.
- Elevate craft and interaction quality. Raise the bar for interaction design, usability, and visual craft across services by establishing reusable patterns, interaction models, and experience principles.
- Scale shared experience patterns. Partner to develop scalable UX patterns and components that support consistent workflows across console and off-console experiences.
- Accelerate design-to-build velocity. Use modern prototyping tools, AI-assisted design workflows, and rapid experimentation to shorten the cycle between idea and shipped experience.
- Partner deeply with engineering. Work closely with engineers to ensure designs are technically feasible, production-ready, and aligned with underlying system architecture.
- Simplify complex cloud systems. Translate complex distributed infrastructure, telemetry signals, and security insights into intuitive workflows that help users understand and act quickly.
- Influence product direction through design. Use customer insights, telemetry, and design thinking to identify opportunities that improve cross-service experiences and shape future product capabilities.
- Contribute to the design community. Mentor other designers, participate in design reviews, and help define patterns and practices that raise the bar across the organization.

A day in the life
A Senior UX Designer in SOGS starts the day reviewing customer signals—telemetry, research insights, and product metrics across Security, Search, Observability, and Governance services. In a builder pod standup, they align with product and engineering on the problem to solve and success metrics. Midday is spent prototyping workflows for AI-assisted investigation or governance insights, testing ideas quickly with engineers and AI-assisted tools. Afternoons often include design reviews to refine interaction patterns and ensure consistency across services. Before wrapping up, they validate designs against real user workflows, ensuring the experience helps developers and operators move faster from signal to understanding to action.

About the team
The SOGS Design and Research team shapes experiences across AWS Security, Search, Observability, and Governance—helping developers, SREs, and platform teams understand and operate complex cloud systems. Our team operates through experience builder pods, where designers partner closely with product and engineering to own outcomes end-to-end, from problem framing through shipped experiences. We focus on simplifying complex operational workflows, designing AI-assisted and agentic interactions, and creating scalable experience patterns that work across console and off-console surfaces. Our culture emphasizes craft, customer obsession, and experimentation. Designers here influence product direction, work on critical infrastructure used globally, and help define the future of AI-native cloud operations.