Description

The Creators team goal is to make Amazon the Earth’s most desired destination for commerce influencers, associates (publishers, bloggers, and more) and their content. We are a team of innovators that tackle difficult problems, and are laser-focused on building and enhancing products and experiences that drive growth for Creators. We own the Creator product suite across Amazon to ensure a cohesive experience, experiment with and align compensation structures, and launch features that reinforce feelings of achievement for Creators in addition to monetary compensation. We seek to strengthen creators’ sense of community, fandom, credibility, and provide positive feedback loops. Our Business Development team on Creators directly collaborates with strategic customers to build new, industry-specific partnership opportunities that directly impact and transform the way our Creators can partner, create, and earn from us at scale.

As a Sr. Technical Account Manager on the Enterprise Creators team, you will serve as a trusted business and technical advisor to managed enterprise creator accounts. These customers represent our strategic innovation cohort, including media companies, broadcasters, utility-based digital products and apps, and traditional digital publishing conglomerates who are transforming how they monetize content through commerce. You will work at the intersection of business development, technical advisement, and operational excellence to ensure these strategic partners successfully adopt, integrate, and optimize our Creator tools and platforms to drive measurable growth for their businesses.

In this role, you will become the technical expert and advocate for your creator accounts, building deep relationships with their teams teams. You will also lead discussions on our Payment and Compensation teams to improve our overall ways of working and the tools we offer to creators. You will work cross-functionally with our product, engineering, finance, and business development teams to shape roadmaps, influence product priorities, and ensure our creator partners achieve success at scale. Additionally, you will contribute to our team's operational excellence by maintaining technical documentation, standard operating procedures, and knowledge repositories that enable the broader Enterprise Creators team to deliver consistent, high-quality support.

The ideal candidate combines technical depth with customer obsession, has experience in the creator economy, payment systems, or digital advertising technologies, and can navigate complex, multi-stakeholder partnerships. You will thrive in ambiguity, proactively identify opportunities to drive additional value for your accounts, and serve as the voice of the customer internally to influence product strategy.


Key job responsibilities
Account Management and Relationship Building

- Serve as the primary business and technical advisor for strategic enterprise creator accounts
- Develop trusting relationships with creators and their teams, understanding their business models, technical challenges, and growth objectives
- Identify patterns and opportunities across your account portfolio to drive innovation and new product development
- Conduct regular business reviews with creator accounts to assess technical health, identify optimization opportunities, and drive adoption of new capabilities
- Consult with a range of partners from technical teams through to C-suite executives at creator organizations
- Proactively identify opportunities for creators to gain additional value from Amazon's Creator tools and platforms

Technical Leadership and Guidance

- Provide technical expertise and strategic guidance on Payment and Compensation systems, including payout optimization, approvals, and financial reporting
- Lead Paid Boosting program, including campaign optimization, partner evaluations, performance analytics, and ROI measurement
- Develop comprehensive understanding of all creator-facing tools and platforms to provide holistic guidance across the Creator product suite

Cross-Functional Collaboration & Operational Excellence

- Partner closely with product and finance teams to represent creator technical requirements, influence roadmap priorities, and drive feature development
- Collaborate with engineering teams to troubleshoot complex technical issues, escalate bugs, and advocate for customer-impacting fixes
- Ensure creator payment workstreams are operationally healthy while reducing complexity and optimizing performance
- Develop and maintain technical documentation, runbooks, and best practice guides for creator integrations
- Contribute to the development of technical enablement materials, reference architectures, and integration guides