Description

The Process Improvement Analyst provides support across organizational units for integrated processes and functions, focusing on identifying and implementing high-impact business improvements. This role works on complex business problems spanning multiple functions and technologies, with specific emphasis on FoodLogiQ and Salesforce system support. The position requires leading cross-functional teams through project lifecycles while analyzing business processes from multiple perspectives to drive efficiency and improve service levels.



Key job responsibilities
Process Analysis and Improvement:
* Identify change targets with significant business impact across the organization
* Analyze business processes from multiple aspects, including inputs, outputs, user experience, and customer experience
* Identify and pursue process improvement opportunities based on risk controls, customer experience, efficiencies, and business-focused factors
* Assess how systems and processes impact the effectiveness and efficiency of internal operations
* Analyze complex and ambiguous problems, presenting solutions in a creative and logical manner

System Support and Project Management:
* Provide system support and guidance for FoodLogiQ and Salesforce
* Gather and document requirements for initiative design and associated project management
* Lead cross-functional teams throughout the project lifecycle, including resource estimation, milestone identification, team facilitation, change management, and reporting
* Engage with process owners and stakeholders to develop change recommendations, design testing strategies, and evaluate effectiveness of recommended approaches

Implementation and Continuous Improvement:
* Support process improvement implementation through education, training, and facilitation
* Follow up to identify successes, areas for improvement, and lessons learned
* Handle diverse issues requiring evaluation of business trends and multiple factors

Collaboration and Communication:
* Communicate structured information in a clear, concise, and organized fashion
* Collaborate with others to achieve objectives and ensure information flow
* Present information and respond to questions effectively in one-on-one and group settings
* Build and nurture relationships with senior-level stakeholders and leaders
* Provide informal support to less experienced team members