Description

The re:Cycle Reverse Logistics Operations team offers worldwide cloud computing providers with a centralized means to sort, function test, in-warranty return, and disposition server and networking assets that break or are no longer needed in the fleet. The team is seeking a detail-oriented, creative, and self-driven Vendor Product Manager to support its global operations by owning and driving the team's continuous improvement initiative roadmap and the outreach mechanisms that fuel it — ensuring that the team is not only delivering on the big strategic initiatives, but consistently engaging with builders to understand their day-to-day pain points and dedicating resources to the smaller enhancements that add up to big gains over time.

This role will be responsible for delivering $1M in annualized business benefit through continuous improvement software enhancements, primarily focused on low-to-medium complexity frontend and user experience improvements that make the system faster, smarter, and easier to use for 400+ global operators. This is strategically significant in helping the organization realize it's larger goal to drive 10% YoY operating efficiencies that enable us to scale our services to accomplish more with less long-term. Proactively engaging with Ops builders and leaders to identify improvement opportunities, using hard data and anecdotes to evaluate and prioritize requests, designing wireframes and workflow diagrams to communicate solutions, and driving user acceptance testing and change management to bring those solutions to life are all in a day's work for this Vendor Product Manager.


Key job responsibilities
•Taking Ownership of the team's continuous improvement initiative roadmap, managing ticket queue, prioritization, and tradeoffs to ensure the right work is getting done at the right time.
•Owning the team's in-path builder outreach mechanisms — driving recurring engagement programs and communications that proactively pipeline continuous improvement ideas from Ops builders and leaders.
•Proactively engaging with stakeholders to identify system pain points, collecting user anecdotes and hard data to analyze each request and quantify business benefits (dollar impact, clicks avoided, time saved).
•Designing wireframes, workflow diagrams, and user interface concepts to communicate proposed solutions clearly to both technical and non-technical audiences.
•Documenting and executing user acceptance test requirements to ensure new features are validated thoroughly before production release.
•Supporting change management and product documentation to drive user adoption and maintain program records.
•Providing regular programmatic status updates and progress reports on outreach mechanisms and delivery against continuous improvement goals.
•Coordinating recurring meetings with key stakeholders to track status, identify risks and barriers, and drive deliverables, ensuring consistent alignment across all teams.