Description

At Amazon, we are working to be the most Customer-centric company on earth. A customer experience that we are constantly looking to take to a new level is how we fulfill and deliver customers' orders. We are doing so by building a world class last mile operation capable of exceeding the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and cost effectively as possible.

Amazon's Hub Delivery Offering enables local small businesses to partner with Amazon to provide flexible and cost-effective delivery service to delight customers globally. This is an emerging Amazon Logistics (AMZL) delivery channel, and is on an exponential growth trajectory globally.

Amazon is looking for a Senior Product Manager with a strong delivery record and proven experience managing Salesforce as a strategic product platform to drive business transformation and process innovation across the Hub Delivery program. This role requires deep product thinking combined with Salesforce platform expertise: scoping product roadmaps, defining technical requirements, driving cross-functional execution, and influencing senior leadership through data-driven insights. The ideal candidate will leverage product management experience and Salesforce platform knowledge, combined with analytical rigor and innovative problem-solving, to own the product vision and lead complex, high-impact initiatives from conception to scaled deployment.

The Sr. Product Manager will act as a Single Threaded leader to partner with Product & Tech teams, design solutions, reflect creativity and high judgement, and provide breakthroughs for business across cross-functional initiatives related to Salesforce platform management and optimization.

Travel approx. 25% to WW Delivery Stations and Corporate sites.

Key job responsibilities

- Develop and execute playbooks for launching large-scale Salesforce programs across WW regions
- Own end-to-end coordination of stakeholder teams contributing to successful Salesforce implementation and optimization
- Design and analyze complex business processes, data workflows, and system integrations within Salesforce
- Manage technical programs across multiple geographies, ensuring data accuracy and system integrity
- Troubleshoot platform issues and manage stakeholder expectations for technical and operational support
- Define and maintain standards, policies, and documentation for Salesforce best practices
- Provide subject matter expertise on Salesforce platform capabilities, processes, and solutions
- Identify scale blockers and parity gaps across Hub Delivery program and drive resolution with stakeholders
- Find opportunities to converge redundant efforts under single-threaded models to improve speed and scale
- Deliver training to station leadership on Salesforce systems and monitor success through 90-day post-launch period