Description

Join Amazon Fire TV as a Senior Product Manager to shape the future of how millions of people experience entertainment globally. You'll lead our customer retention strategy by transforming data into actionable insights that drive meaningful engagement and lifetime value, working across teams to build experiences that keep customers coming back.

Key job responsibilities

- Develop and execute retention strategy: by analyzing customer data to identify key drivers of engagement and churn, translating findings into actionable product and marketing initiatives
- Lead cross-functional collaboration: by aligning product, engineering, design, and marketing teams around shared retention goals and ensuring accountability through clear metrics and regular progress reviews
- Establish measurement frameworks: that define success metrics, track performance against targets, and enable continuous learning and optimization across retention initiatives
- Conduct deep-dive analysis: into customer segments, behaviors, and pain points to uncover insights that inform product decisions and shape the customer experience
- Present strategic recommendations: to leadership and stakeholders, communicating data-driven insights and business impact in clear, compelling ways


A day in the life
As a Senior Product Manager for Fire TV, you'll spend your time uncovering the stories hidden in customer data—analyzing viewing patterns, engagement metrics, and user behavior to identify opportunities that matter most. You'll collaborate with product, engineering, design, and marketing teams to translate these insights into strategic initiatives that enhance retention and satisfaction. Your day might include presenting data-driven recommendations to leadership, facilitating cross-functional workshops to align stakeholders around shared goals, or diving deep into customer feedback to understand what's driving satisfaction. You'll establish metrics and accountability mechanisms that help teams stay focused on continuous improvement, all while balancing the tension between creating exceptional customer experiences and achieving business outcomes

About the team
We're a team dedicated to reimagining entertainment for a global audience. Our mission is to build Fire TV into a platform where customers find endless value and return consistently. We work collaboratively across product, engineering, design, analytics, and marketing—each bringing unique perspectives to solve complex challenges. We're looking for someone who can bridge data and strategy, helping us understand not just what customers do, but why they do it. You'll be part of a group that values thoughtful analysis, inclusive decision-making, and a commitment to serving our customers with integrity. Together, we're focused on deepening customer relationships and building sustainable growth for years to come.