Description

The Voice of Community (VoComm) team part of Community Operations enables the community to have an ”empty chair“ in the room as a reminder that we start from them and work backwards. We earn the trust of the community by amplifying their voice, transforming it into actionable insights, and building products that empower Amazonians to innovate on behalf of the customer.

We are looking for a Principal Product Manager who is excited about making a difference in our communities. In this role, you will be the strategic driver behind how we listen to, understand, and act on community insights across our product portfolio. You will champion a "Community as Customer" mindset throughout the organization while building products and frameworks that amplify the voice of our community in every product decision we make. You will develop and drive high-level strategic initiatives but will also be willing to roll up your sleeves, dig in and get the job done.

Key job responsibilities
Strategic Vision & Roadmap
- Develop and articulate a compelling short-term and long-term product vision for Voice of Community initiatives that aligns with company objectives
- Build and maintain a cross-product roadmap that integrates community feedback mechanisms across all product lines
- Define success metrics and KPIs that measure the impact of community-driven product development

Executive Stakeholder Management
- Build and nurture strong relationships with Directors, Vice Presidents, and other senior leaders across the organization
- Present strategic recommendations and product proposals to executive leadership
- Influence and align cross-functional stakeholders around Voice of Community priorities

Product Adoption & Evangelism
- Drive adoption of Voice of Community products, tools, and methodologies across user teams
- Create compelling narratives and business cases that demonstrate the value of community insights
- Develop training programs and enablement materials to empower teams to leverage community feedback
- Track and communicate adoption metrics, success stories, and ROI to stakeholders

Community as Customer Mindset
- Champion and embed a "Community as Customer" philosophy throughout the product organization
- Establish best practices, frameworks, and playbooks for incorporating user feedback into product development
- Partner with research, data science, and analytics teams to build robust community listening capabilities
- Foster a culture of community empathy and customer-centricity across all teams

Cross-Functional Leadership
- Mentor and guide product managers on community-centric product development approaches
- Represent the voice of the community in cross organization reviews, planning sessions, and strategic discussions