Description

The Data Center Operations Manager leads a team of frontline server engineers providing critical server and network maintenance in AWS data centers. You and your team provide 24/7 frontline support, act as first responders to incidents, and support the development and implementation of improvements to maintenance procedures and practices. Data Center Managers must be effective people leaders able to hire, grow, and evaluate talent on an ongoing basis to meet business needs in a rapidly evolving technical environment. You must be able to work independently to manage your team effectively and be able to determine when it is necessary to escalate challenges. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful.

Key job responsibilities
Safety, Security & Availability
• Create and maintain safe work environment
• Drive understanding and adherence to technical standards
• Ensure immediate remediation when standards aren't met
• Lead emergency response preparation and execution
• Manage proper escalation processes
• Deliver capacity aligned with customer needs

People Development & Process Improvement
• Develop professional data center skills across team
• Executing performance evaluations
• Provide coaching and managing performance
• Establish clear career paths and promotion opportunities
• Lead innovations to reduce costs and risks
• Drive sharing of operational improvements
• Implement process standardization and optimization

Leadership & Execution
• Lead and develop a team of data center technicians
• Prioritize, assign, and review repair work to meet customer SLAs
• Drive operational excellence through established frameworks
• Identify and mitigate risks with clear escalation paths
• Document and maintain standard operating procedures
• Collaborate with cross-functional teams and stakeholders

A day in the life
Your primary focus is leading a data center team that maintains critical infrastructure for cloud services. Morning starts with safety-focused team standups and site walks to connect with your technicians. You'll spend time mentoring team members, reviewing operational metrics, and collaborating with facilities, engineering, and vendor teams to ensure smooth operations. Beyond routine activities, you'll tackle interesting technical challenges - from capacity planning to emergency response. You might find yourself brainstorming process improvements with your team, participating in cross-site initiatives, or working with stakeholders to implement new technologies. Each day offers unique opportunities to develop your people while maintaining world-class infrastructure operations.

About the team
The Infrastructure Operations team handles the various physical layers for AWS data centers, including the infrastructure and on-site operations. We are a team of professionals and engineers, actively working in positions ranging from the installation, troubleshooting and maintenance of servers and network equipment, to facility operations, managing power and air-conditioning systems, to risk management, project management, security, logistics and inventory control. We are the team who keeps the data centers up and running 24/7, the backbone of AWS.