Description

Amazon Web Services (AWS) is seeking a Sr. Technical Program Manager to join one of our most strategically significant account teams, supporting a leading AI model provider. The account team operates as an integrated unit organized across specialized technical domains — serving the customer's training, inference, and platform infrastructure needs at massive scale. This partnership spans cloud infrastructure capacity planning, container orchestration, high-performance networking, data pipeline architecture, and AI model serving — each with considerable cross-organizational complexity.

We are looking for a Sr. Technical Program Manager to own the lifecycle of complex, cross-functional programs across this account. You will be accountable for the overall strategy of large programs as well as driving teams inside and outside the account organization to deliver. Your programs will focus on critical technology areas including large-scale compute capacity delivery, platform upgrade initiatives, regional infrastructure launches, service migrations, and new product readiness — each requiring you to work across multiple teams and organizations to define requirements, negotiate priorities, and deliver the right solutions. You will frequently operate in ambiguous environments where scope is undefined, requirements shift as business needs evolve, and multiple stakeholders hold competing views on direction. You are expected to drive clarity and make progress with incomplete information.

You will understand the systems in your program space, their limitations, scaling factors, boundary conditions, and the reasons behind architectural decisions. You will use your technical judgment to question proposals, test assumptions, and ensure the right trade-offs are being made between short-term delivery needs and long-term architectural health. You will partner with Solutions Architects, Technical Account Managers, Account Managers, and Customer Solutions Managers to determine which initiatives move forward and in what priority order. When confronted with discordant views across domain teams, you will find the best path forward and build consensus.

Key job responsibilities
This role is primarily internally focused, with high visibility to senior Amazon leaders across the account team and AWS service teams. You will drive alignment across account team leadership, AWS service team stakeholders, and broader organizational leadership — ensuring business and technical needs are coordinated. You will clearly communicate progress and outcomes to senior leaders through effective narratives and business reviews. You will oversee the gaps between teams, processes, and system architectures — proactively identifying and mitigating risks before they become roadblocks. You will build the operational structure needed to keep pace with a rapidly evolving partnership — intake processes, coordination cadences, escalation frameworks, and delivery mechanisms. Many of these don't exist yet or were only recently stood up. You will create repeatable processes in fast-moving, unstructured environments and drive their adoption across the account team and service organizations.

You will also be responsible for safeguarding customer confidentiality across all internal communications, escalations, and leadership reporting — ensuring the account team speaks with one voice and that sensitive information is shared only on a need-to-know basis.

A day in the life
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.