Description

The Central Learning Solutions (CLS) Content Design Standards team is seeking a Technical Training Specialist to build, update, and maintain learning content across North America Operations business lines. Working within established CLS design standards and modular content frameworks, you will develop reusable learning components, apply consistent instructional patterns, and ensure content is scalable and efficient across multiple business lines.

You will partner closely with instructional designers, Visual Design Standards teams, Professional Learning Systems, and business-line learning teams to embed modular logic, reusable components, and consistent instructional patterns across all learning products. This role requires hands-on content development expertise, stakeholder management skills, and cross-functional communication to help NA Ops deliver high-quality learning at scale. You will directly support the 2026 CLS strategy for content standardization, modality optimization, template parity, cost efficiency, and content reuse.

Key job responsibilities
- Build, update, and maintain learning content across multiple business lines, including new course development, content refreshes, and iterative improvements based on performance data and stakeholder feedback.
- Develop and maintain reusable content components, including microlearning objects, assessments, test-out logic, and learning pathways, that enable efficient content delivery and reduce duplication across 8,000+ trainings.
- Collaborate with stakeholders, product managers, and CLS pillar leads (Operations, Technology, Technical Training) to translate learning requirements into scalable technical solutions and drive development from design through successful deployment.
- Build mechanisms that reduce design cycle time through reusable content blocks, standardized learning objects, automation-friendly instructional patterns, and AI-enabled governance workflows.
- Coordinate with Technology and Data Science teams to ensure content supports dynamic delivery, versioning, and tracking requirements across learning systems.
- Advise business-line learning teams and external vendors on designing scalable, reusable content that aligns with CLS design standards, while providing expert guidance on breaking down complex programs into modular instructional components.
- Conduct cross-business line content audits to identify duplication, standardization gaps, and opportunities for shared learning objects that reduce total cost of ownership.

A day in the life
Your day begins by reviewing upcoming content workstreams across Lines of Business to identify reuse and standardization opportunities. You might start by building or updating a training module, refining instructional flow, updating visuals to align with current design standards, or developing new assessment items for a recently launched program. You'll meet with CLS Operations and Professional Learning Solutions teams to align on business profiles, refine templates, and update reusable components. You'll then collaborate with Visual Designers and the content standards team to ensure instructional logic aligns with accessibility standards and design system requirements. Later, you might evaluate instructional decisions for modality selection (face-to-face, device-based, etc.), conduct quality reviews for new content builds using AI-enabled tools, or work with technical teams on requirements for content storage and versioning. Throughout the day, you'll document recommendations, identify cross-business line duplication opportunities, and coordinate with Senior Program Managers on governance priorities.

About the team
The Central Learning Solutions (CLS) Technical Training team drives content excellence across North America Operations. Our Content team focuses on design parity, content standards and governance, modality optimization, AI-enabled content workflows, and cross-business line content reuse. We are customer-obsessed and committed to innovating the training industry with creative, data-driven solutions.