Description

It’s no secret that Amazon relies on its technology to deliver millions of packages every day to its customers – on time, with low cost. The Middle Mile Transportation Technology organization, builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers.

The Sr. Product Manager is responsible for automated conversion (technology finding carrier vs manually sourced capacity) for all U.S. Linehaul and Drayage movements within a regional scope (e.g., West, Central, or East). The role orchestrates weekly RSS performance while working with complexity from four dimensions: (1) Demand Variance - Outbound, Inbound, Warehouse Transfers, and Trailer Pool Adjustment freight (2) Equipment Types – 53 Dry Van one-ways, tours, less-than-truckload, Blocks (3) Market Dynamics – tracking spot freight marketplace factors (e.g., imports, produce) and (4) Carrier Capacity – planning load to truck ratios and resolving supply challenges.

To successfully execute, the Sr. Product Manager (PM) will manage pricing systems and other product configurations to balance competing goals while adhering to strict financial plans. The PM will also engage extensively with upstream stakeholders and UTR operational leaders to manage ambiguous and competing friction between these dimensions and KPIs (e.g., optimizing fill rate vs. lowering transportation spend). The PM will be the subject matter expert for all inputs (external and internal) to drive strategic and tactical performance across the RSPT suite of products for ~ 25 Domiciles within a regional N.A. scope . The role will interface directly with leaders across multiple ATS orgs during business and product reviews and also during high visibility settings during High Volume Events (HVEs).

Key job responsibilities
• Communicate and collaborate cross-functionally across multiple teams in operations, technology and planning to define strategic roadmaps while keeping the impact of the solution to all stakeholders in mind.
• End-to-end ownership of requirements gathering, documentation, planning, and implementation of cost-effective solutions for Amazon transportation network.
• Creating and implementing data driven improvements to Amazon's transportation network that deliver flexible and efficient products for our customers.
• Designing and implementing feedback mechanisms to drive performance and cost improvement in processes.
• Ability to deep dive and do root-cause analysis using data, and create metrics-driven, actionable, and sustainable solutions for the future.
• Monitor product metrics across nodes and analyze their drivers to determine the level and type of engagement required based on the risk to customer experience and utilization of technology.


About the team
The team currently consists of Product Managers focused on the North America geography expansion of Relay Spot Supply Business. We are supported by a team of Business Analysts who help own, create and maintain reporting and analytics tools to meet Product Manager needs.