Description

We are looking for an analytical, customer-obsessed and innovative Sr Strategy & Product Manager to join the Cost to Serve team at Amazon Australia. You will have a passion for improving the customer experience and solving complex problems. You will be a natural self-starter, with superior analytical skills and a curiosity about how things work. You will lead large, complex cross-functional initiatives, and influence diverse peers and senior leaders. You will also be comfortable rolling up your sleeves and diving deep into the details.

You will be responsible for defining and delivering strategic initiatives that optimize how we serve Australian customers while improving cost efficiency. You will build analytical frameworks, enabled by AI and machine learning systems, that inform key business decisions and shape the product vision and roadmap for a strategic initiative alongside operations and tech teams.

In this role, you will lead the continued development, expansion and optimization of these efforts. You will leverage customer behaviour insights, financial data and operational signals to model scenarios, identify opportunities and run experiments. As the owner of this strategy, you will directly partner with teams across Customer Experience, Operations, Transportation, Tech, Finance and Business Intelligence to implement solutions and measure impact.

Our team operates out of our fabulous CBD office, conveniently located near many transportation options.

Key job responsibilities
To excel in this role, you will:

Analyse data and dive deep into business metrics to develop actionable strategies that improve cost efficiency and customer outcomes.

Be passionate about customer experience and delivering innovative enhancements on behalf of our customers.

Identify opportunities across the customer journey and operational processes, and work with partner teams to deliver innovative solutions.

Help define and launch new strategies, frameworks and products, leveraging AI and machine learning systems to inform decision making.

Own the strategic roadmap for your initiative and drive it from concept through to measurable impact.

Build relationships with and influence teams across Customer Experience, Operations, Transportation, Tech, Finance and Business Intelligence.

Bring strong strategic thinking and product management skills, holding your stakeholders accountable to the highest of standards.

Have strong interpersonal skills, and the ability to influence local and remote teams, both tech and non-tech.