Description

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Are you interested in re-inventing the physical store Merchant Experience? The Just Walk Out (JWO) enables shopping in retail stores with no lines and no checkout. You simply use a credit card to enter the store, take what you want from our selection of fresh, delicious meals and grocery essentials, and leave the store. This checkout-free shopping experience is made possible by the Just Walk Out (JWO) Technology, which automatically detects whether products are taken or returned, and enables shoppers to grab and go from stores ranging from small airport kiosks to massive university stores.

The Data Services team, within JWO, owns two interconnected systems: (a) Data Platform, responsible for ingesting, aggregating, and persisting datasets generated by JWO services at scale, and (b) Data Engineering systems that enable reporting, analytics, and Business Intelligence use cases. Collectively, we enable business-critical merchant reporting (sales, refunds, catalog, payments), internal dashboards (accuracy, weekly and monthly management reports, supply chain, customer support, and store bring-up) and external integrations (ServiceNow, Salesforce, and Order Management).

This Senior Product Manager. Tech, will own the vision for merchant /retail analytics and data reporting. You will define the product roadmap for data analytics tools, dashboards, and reporting solutions that enable data-driven decision making. You will evaluate emerging technologies and data science techniques to expand analytical capabilities and unlock new use cases. This role will be responsible for working with Enterprise Customers, Engineering, Operations, and Business Development teams drive the long term data services vision for our JWO store portfolio.

As a tenured Product Manager, you are familiar with the product development lifecycle. You exhibit high proficiency and efficacy in core product management disciplines such as defining user stories, priorities, success metrics, presenting vision that works backwards from customers, and are comfortable driving clarity across multiple stakeholders in a fast-paced and ambiguous environment. A successful candidate will combine an ability to Think Big with keen attention to detail. We are looking for a passionate, data-driven decision maker who likes building from scratch, and setting high standards. You have a high degree of ownership, and are an excellent written and verbal communicator, who thrives in an entrepreneurial environment.

Key job responsibilities
- Ideate and develop innovative approaches to leverage JWO operational data for actionable insights that drive business decisions and improve service delivery
- Partner with stakeholders to identify data patterns and trends that reveal opportunities for operational efficiency and customer experience improvements
- Lead development of comprehensive analytics and reporting capabilities, enabling merchants to make data-driven decisions about inventory, pricing, promotions, and customer loyalty programs
- Define the product roadmap for data analytics tools, dashboards, and reporting solutions that enable data-driven decision making
- Define and track key business operations metrics including catalog accuracy, promotion effectiveness, loyalty program engagement, and merchant satisfaction to drive continuous improvement


A day in the life
Inclusive Team Culture
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign opportunities based on what will help each team member develop into a better-rounded contributor.

About the team
Just Walk Out (JWO) enables shopping in retail stores with no lines and no checkout. You simply use a credit card to enter the store, take what you want from our selection of fresh, delicious meals and grab and go essentials, and leave the store. This checkout-free shopping experience is made possible by the Just Walk Out (JWO) Technology, which automatically detects whether products are taken or returned, and enables shoppers to grab and go from stores ranging from stadiums, small airport kiosks to massive university stores.

About the team
This critical Product Manager Tech role, sits in Bengalaru, India, alongside a software engineering and data engineering team that supports the growing 3P retail business with Just Walk Out as a service. Growth in Just Walk Out demands enterprise-grade merchant experience including data services as a core capability to running autonomous retail stores. This role will interface globally with customers, and JWO teams in Seattle, Washington, and Bengalaru, India.