Description

We are looking for a Software Development Manager to lead the Device access team, a critical component of Amazon's network scaling infrastructure. You will own the technical direction, operational excellence, and people development for a team of software
engineers building and operating services that support large-scale network deployment and remediation workflows

Key job responsibilities
Lead, mentor, and grow a team of SDEs (typically 6–10 engineers), fostering a culture of ownership, operational excellence, and continuous improvement
- Own the technical roadmap for the service, balancing feature delivery, scalability investments, and operational health
- Partner with principal engineers and peer SDMs across other dependent services to align on architecture and cross-team dependencies
- Drive operational excellence—own team metrics, reduce time-to-resolve for production issues, and maintain high service availability
- Manage hiring, performance development, and career growth for team members
- Represent the team in planning cycles (OP1/OP2), defining goals, resource needs, and delivery commitments
- Communicate effectively with senior leadership on progress, risks, and trade-offs


A day in the life
You start your morning reviewing operational dashboards and overnight ticket trends, checking in on any issues the AI-driven triage system escalated that require human judgment. Later, you join a standup with your team of engineers, unblocking a
design question on a new API integration and reprioritizing a sprint item based on a customer-reported issue from the previous day.

Mid-morning, you partner with a principal engineer to review an architecture proposal for improving the service's failure detection capabilities, pushing back on complexity where simpler solutions exist. You then hop into a cross-team sync with other teams to align on an upcoming dependency change that affects shared workflows.

After lunch, you conduct a 1:1 with one of your SDEs, discussing their path to promotion and identifying a stretch project that aligns with both their growth goals and the team's roadmap. You follow that with a hiring debrief—the team is growing, and you
're calibrating the bar with your interview panel.

Late afternoon, you review data from a recent operational event, ensuring the action items are concrete and that the team is learning from the incident rather than just patching symptoms.

About the team
The team builds and operates a service that provides secure, programmatic access to networking devices across the AWS network. The service abstracts network devices behind a consistent API with strict contracts, enabling authorized tools and
services to safely perform device operations—provisioning, deployments, mitigations, and health monitoring—in a platform-agnostic way. The team is building an execution platform to deliver 5-9s availability while scaling to support AWS network growth with minimal operational overhead.