Description

Finance Analyst II - AR Collections Specialist


Summary


Join our Global Accounts Receivable team to drive collections strategy and resolve complex billing issues for Amazon's customers. In this role, you'll partner with internal and external stakeholders to improve cash flow, streamline collection processes, and deliver exceptional customer experiences at scale.



A Day in the Life


As a Finance Analyst II - AR Collections Specialist, you'll focus on managing and resolving receivables queries from Amazon customers while supporting our collections operations. Your day might include analyzing past due accounts to identify collection opportunities, collaborating with customers to resolve billing discrepancies, and working with internal teams to refine our collection processes. You'll also participate in process improvement initiatives, using data analysis to identify inefficiencies and recommend solutions that enhance both customer experience and organizational cash flow. Beyond routine collections work, you'll have opportunities to mentor colleagues, contribute to operational excellence projects, and help build scalable processes that strengthen our financial operations.



About the Team


We are a collaborative team dedicated to supporting Amazon's customers through timely resolution of their billing and payment concerns. Our vision is to create seamless, efficient collection processes that build trust with customers and strengthen our financial health. You'll work closely with colleagues across Global Finance Operations and business partners to solve complex challenges and drive continuous improvement. We serve a diverse customer base with varying needs, and your contributions will directly impact how effectively we support them. We're excited to welcome someone who shares our commitment to customer-focused solutions and operational excellence.


Key Job Responsibilities


Serve as a subject matter expert in collection processes, resolving complex outstanding issues and escalations with internal and external stakeholders to ensure timely payment
Develop and implement collection strategies to increase successful collections on past due invoices and expand account penetration
Analyze collection processes and data to identify improvement opportunities, propose enhancements to tools and protocols, and drive continuous refinement of collection operations
Collaborate with functional leaders and internal business partners to build scalable processes and manage stakeholder relationships
Lead operational excellence and process improvement initiatives that enhance customer experience and cash flow while maintaining quality and internal controls



Basic Qualifications


Bachelor's degree in Finance, Accounting, Business Studies, or related field
10 years+ Experience in Accounts Receivable and Collections operations
10 years+In-depth knowledge of Order to Cash processes

Proficiency in Microsoft Excel and Word
Experience applying financial performance indicators to business analysis and decision-making
Experience building financial and operational reports and data sets that inform business decisions
Experience creating process improvements through automation and analysis
Demonstrated ability to work cross-functionally, build consensus on complex issues, and manage stakeholder relationships
Strong negotiation, interpersonal, verbal, and written communication skills
Ability to work effectively under pressure and with strict deadlines



Preferred Qualifications


Master's degree in Accounting, Finance, or related field
Professional certification such as CPA or MBA
Experience leading and mentoring finance or business team members
Experience identifying incomplete or inaccurate data, determining root causes, and implementing escalation plans
Experience participating in continuous improvement projects with measurable results
Proficiency with data analysis and reporting tools such as Tableau, SQL, MS Access, Essbase, or Cognos
Experience with financial systems such as Oracle, SAP, Lawson, or JD Edwards
Experience managing teams in a collections or finance environment