Description

In Outbound, we delight Amazon customers with timely, highly personalized and relevant messages across digital channels such as mobile push and SMS that drive long-standing customer relationship with Amazon. We're seeking a Technical Program Manager II with exceptional problem solving, project planning and stakeholder management skills. In this role, they will drive cross-functional initiatives spanning science, engineering, product, and business teams across multiple organizations to measure the effectiveness of our messages through robust randomized control trials (RCTs) and optimize these communications with state of the art science-backed software systems. This is an ideal opportunity for someone with a growth mindset and a passion to improve customer experience for Amazon customers. It is a high-visibility role and provides an opportunity to influence leadership and drive impact across multiple organizations.

Key job responsibilities
You'll support planning, execution, analysis, and deployment of RCTs measuring communication incrementality across customer cohorts and time periods, working closely with Outbound and Measurement science and engineering teams. You'll prioritize and drive business alignment on these RCTs, balancing measurement needs and business costs. You'll partner with science and engineering to evolve the optimization and experimentation roadmap for our inbox management and planner systems—platforms determining message delivery through ranking, frequency, and timing algorithms. You'll drive improvements in high-velocity event planning, helping scale our systems for Amazon's most demanding marketing moments. This role requires comfort across scientific and software development lifecycles, with ability to define program requirements as goals, coordinate cross-team updates to leadership, and drive projects to completion. You'll set mechanisms to accelerate progress, clear blockers, and make smart trade-offs between time, scope, and development cost.