Description

At Amazon, we are working to be the most customer-centric company on earth. One customer experience that we are constantly looking to take to a new level is that of the tens of thousands of software developers serving Amazon's selling partners globally by building business automation solutions with our programmatic interfaces, including REST APIs. We are deeply committed to delivering a world-class developer experience by simplifying and accelerating the achievement of ongoing success using our programmatic products.

Amazon Selling Partner Developer Services is seeking a customer-obsessed, detail-oriented technical writer to be part of a small team that is redefining API content. Our documentation team plays a vital role in providing thought leadership internally to protect and improve Developer Success. In this role, you will have the opportunity to make a difference by working with a talented technical team to advocate for the needs of developers, explore innovative solutions to the complex issues developers face, and deliver high-quality technical documentation. As AI tooling reshapes how API documentation is created, reviewed, and maintained, we are looking for a writer who is curious about this shift and eager to develop skills in AI-augmented content workflows.

The ideal candidate has excellent communication skills and a technical background that enables them to collaborate effectively with Software Engineers, Solutions Architects, Product Managers, and Technical Program Managers while delivering high-quality technical documentation.


Key job responsibilities
- Develop documentation for Selling Partner API through collaboration with Subject Matter Experts (SMEs)
- Alternate between content creation and editing tasks for a variety of technical content assets
- Author content according to a style guide and identify necessary style guide updates and improvements
- Manage a weekly work queue of documentation requests
- Proactively identify needed process improvements, documentation design improvements, and roadblocks to content development, and collaborate with teammates to design solutions
- Identify opportunities to apply AI tooling to improve documentation efficiency and quality, and work with the team to implement them
- Advocate for improvements to the developer experience and documentation quality standards
- Identify and appropriately escalate issues needing escalation

About the team
The vision of the Selling Partner Developer Services API Release and Globalization team is to externalize quality, global API data products with speed and scale via a self-service experience supported by comprehensive, accessible multi-language documentation to simplify building, migrating to, or integrating with Amazon APIs.