Description

EC2 Infrastructure Services organization is responsible for making EC2 servers available to our customers at all times. We are a key part of what makes EC2 elastic. AI infrastructure has taken a key place in EC2 and we are building systems, services, and automation to operate this at scale.

We are seeking a Principal Technical Program Manager to own large cross-organizational technical programs which include building and recovering Ec2 services, forecasting unsellable rates, defining goals for platform level unsellables, working with EC2 leadership, Finance and Capacity organizations to tack usage and capacity constraints.
In this role, you will translate build and recovery commitments into executable technical and operational plans, ensure solutions meet AWS architectural and operational standards, and provide clear, accurate communication to senior internal leaders and external partners. You will routinely write program update, strategy, and plan communications to senior leaders and executives including VPs and Directors.

The role requires deep, hands-on technical knowledge of AWS architectures which includes data analytics, as well as exceptional written and verbal communication skills.

Key job responsibilities
Own complex, cross-org programs end-to-end
- Own program definition and delivery, including charter, success metrics, roadmap, milestones, dependencies, risks, and decision points.
- Drive alignment across organizations that do not share reporting lines; manage competing priorities and unblock critical path issues.
- Ensure programs transition cleanly into steady-state ownership and operations.

Provide technical leadership and architectural judgment
- Engage deeply on architecture, integration, and operational design across security, reliability, scalability, cost, and observability.
- Apply AWS best practices and Well-Architected principles to evaluate tradeoffs and identify gaps.
- Partner with architects, principal engineers, and service teams to converge on solutions that are robust, supportable, and operable.

Executive communication and writing
- Own executive-ready narratives, including options, tradeoffs, risks, dependencies, and clear decision asks.
- Produce high-quality written artifacts (one-pagers, six-pagers, decision memos, operating reviews).
- Communicate complex technical issues clearly to mixed audiences, including senior internal leaders and external partner executives.
- Proactively surface risks and manage expectations.

Build mechanisms that scale
- Create and institutionalize mechanisms that improve cross-org execution, such as governance forums, decision logs, and readiness criteria.
- Identify recurring failure modes and address them through durable process, tooling, and ownership models.
- Raise program management maturity by improving planning, execution, and decision-making practices.

A day in the life
Principal TPM scope
- Drive operating reviews and establish program health metrics.
- Build and maintain multi-quarter plans, dependency maps, and critical paths.
- Define team interfaces, launch criteria, operational handoffs, and runbooks.
- Manage delivery risk, including phased delivery, rollback planning, and launch readiness.
- Mentor TPMs and raise the bar through coaching and strong written narratives.

About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.