Description

Amazon Prime is a core pillar of Amazon’s consumer businesses and aspires to be the world’s most engaging, satisfying, and loved membership program which delivers profitable growth by improving the Amazon experience. Prime currently serves over 200 million members worldwide, and relentlessly innovates to bring move value, convenience, and entertainment to our members. We have been investing in transformational capabilities that will:

• Accelerate Prime’s growth by reaching new customer segments and countries.
• Strengthen and differentiate the Prime value proposition, for all customers and for key growth segments.
• Empower every Amazon business to accelerate its growth through Prime.
• Lead the way and accelerate customers’ adoption of Amazon in new locations and segments.

The Sr. Product Manager (Technical) - Prime Benefits is a high impact role that incubates and grows new Prime benefits worldwide, and ensures that benefits are delivering value for members and the business. This role has visibility and partnership with VP-level leaders across multiple organizations to define the business strategy and technical architecture for Prime benefits.

Key job responsibilities
• Lead the development and iteration of PRFAQs working back from customer insights.
• Define and own the multi-year product strategy and roadmap for Prime benefits, including locale assessment, benefit set definition, pricing frameworks, experimentation and launch execution.
• Lead cross-functional alignment across Engineering, UX, Legal, and local Prime teams to execute with zero defects.
• Influence senior leadership decisions through data-driven recommendations, business cases, and structured analysis frameworks.
• Build in AI into benefits to enhance the customer experience and drive cross benefit usage.
• Monitor benefit usage and quality input metrics to continuously improve customer and business impact.

About the team
WW Prime has two core product pillars: Member Growth and Value Proposition. The Benefits, Pricing and Constructs team owns the value proposition for Amazon Prime, defining the benefits, tiers and price points, as well as communicating that value to customers. We partner with almost every consumer business at Amazon to incubate and launch new benefits, and hold ourselves accountable for delivering disproportionate value to customers while growing Amazon's long term free cashflow. We also build tech and product capabilities that elevate cross benefit experiences, such as enabling third party benefits, sharing of benefits, and connective tissue CX across benefits.