Description

Amazon is seeking a detail-driven Learning Program Manager to join our PXT Learning and Development team in support of World Wide Grocery Stores (WWGS). This role serves as a subject matter expert in program management, change management, and business consulting to deliver best-in-class learning experiences across retail, corporate, and distribution environments.
The Learning Program Manager will be responsible for directing and managing learning programs from end-to-end, including program goals, process, project plans, resource needs, and timelines. This individual will organize and apply process to achieve project objectives on time, within scope, and on budget while ensuring alignment with stakeholder expectations and business needs.


Key job responsibilities
Program Management & Execution
• Direct and manage both large-scale and small learning programs from end-to-end, requiring collaboration across multiple functions
• Build and maintain comprehensive project roadmaps including charters, milestones, deliverables, communication plans, risk plans, and overall timelines
• Author narrative documents and program communications aligned with Amazon's writing culture, including working backwards documents (PR/FAQs, six-pagers), quarterly business reviews (QBRs), program charters, RACI frameworks, and regular status updates to drive clarity and enable data-driven decisions across stakeholders
• Utilize business needs and past project experience to create full-scale plans for projects including defined project scope, change management plan, deliverables, dependencies, schedules, and resource allocation
• Track high-level deliverables across projects and ensure deadlines are met on time and on budget
• Proactively manage changes in project scope, identify potential issues, and devise contingency plans
• Manage programs with complex business, legal, operational, and other challenges
Stakeholder Collaboration & Leadership
• Collaborate with program owners and project sponsors to communicate expectations to team and stakeholders
• Build, develop, and grow business relationships vital to project success
• Lead cross-functional project teams comprised of diverse stakeholder groups
• Ensure clear and consistent communication to all stakeholders
• Escalate significant, complex, business critical, or sensitive issues for information and resolution as appropriate
• Build and nurture relationships with senior-level stakeholders and leaders
Learning Program Development & Quality
• Support the design, development, and delivery of learning programs that build technical competencies and support team effectiveness across global teams
• Serve as a strategic partner to drive and maintain the consistency and quality of learning experiences
• Collaborate with leadership to assess learning program quality standards are being met consistently by analyzing learning insights data and making recommendations for program improvements
Measurement & Continuous Improvement
• Measure learning effectiveness using Kirkpatrick's evaluation model or similar frameworks
• Report on learning insights over the life of a program to multiple stakeholder groups
• Analyze learner feedback and data to identify opportunities for program improvement
• Track key learning metrics and contribute to reporting on L&D program outcomes
• Flag risk, quality, and development issues to Instructional Designers, Program Managers, and Leadership
• Identify opportunities for process/procedural enhancements to drive efficiency and improve service levels
Change Management & Process Improvement
• Define, implement, and consult on project management and change management standards and processes for relevant teams or programs
• Play a consultative role to help secure the appropriate people, processes, and tools to enable effective program management and success
• Partner with teams across WWGS to ensure alignment, collaboration, and wide-spread sharing of lessons learned
• Incorporate new product releases and learner feedback into training content updates