Description

Join our UX Design organization within AWS Platform Operations & Tooling, where we're building the future of customer experience through AI-powered solutions. Our team operates across four strategic pillars: AWS Service Design (Governance & Ops), Tooling/Onboarding & Sales Enablement, CX AI Solutions, and Organizational Operations. This role specifically supports our CX AI Solutions pillar, driving innovation at the intersection of user experience and artificial intelligence.

Key job responsibilities
Own end-to-end program management for CX AI solution initiatives, from concept through launch and iteration
Define program scope, goals, deliverables, and success metrics in collaboration with UX leadership and stakeholders
Develop and maintain detailed project plans, timelines, and resource allocation across multiple concurrent initiatives
Drive alignment across UX design, engineering, product management, data science, and business stakeholders

Identify and mitigate risks, remove blockers, and escalate critical issues with appropriate urgency
Contribute to strategic planning for the CX AI Solutions roadmap, identifying opportunities and trade-offs
Support proof-of-concept development and validation for new CX AI capabilities

A day in the life
1) Drive cross-functional planning, leading discovery and prioritization by closely partnering with product managers and engineering leads to develop program plans that include roadmaps, dependency identifications, and resourcing plans
2) Ascertain the true requirements underlying feature requests; recommend alternative technical approaches and lead engineering efforts to meet challenging timelines
3) Communicate clearly and effectively to executive management on plans, status, and critical issues
4) Partner as a technical liaison between UX, product and engineering teams