Description

• Translate local customer insights into global action. Mine deep local data to surface what international grocery customers actually need and turn those insights into inputs that shape WW CX priorities, not just local fixes.
• Ensure every proven grocery CX feature reaches international customers at the right quality and speed, and that international needs shape the global roadmap, not just follow it.
• International grocery customers get the same (or better) experience as any other market, and the organization can't ship a major CX feature without international built in from day one.


Key job responsibilities
• Be the voice of international grocery customers; translate deep local customer insights into actionable inputs, shape global CX with local nuances driving execution and measurable impact.
• Own operationalizing core and proven grocery CX features from around the world internationally at the right quality and speed working with country and technical leaders.
• Challenge/champion/escalate for global parity and international by design by tracking central roadmaps, ensuring international customers aren't left behind or treated as second class citizens.
• Build and codify mechanisms with key leaders for feature parity; partner with regional teams to inspect and improve local CX execution and impact


About the team
We own and build the WW grocery shopping experience (today, the future) millions of customers rely on every day. Seamless across mobile, desktop, voice, and whatever comes next. We invent and reinvent how customers find and buy the groceries they need whenever they need it – and aspire be the world’s best online grocer. Join us to define the future of grocery shopping.