Description

We are the human-in-the-loop AI platform org for the employee HR experience. We combine the scale of AI with the irreplaceable value of human judgment and empathy. Our technology brings automation, speed, context, and consistency. Our people bring judgment, empathy, and relationship. Together, we deliver experiences employees trust during their most important work moments. Our north star is that technology serves HR professionals, never replaces their judgment on decisions that affect employees' lives.

As a Principal Technical Program Manager (TPM) on this team, you will lead the delivery of Amazon's most important HR technology programs, building the next generation of AI-powered tools that reduce repetitive administrative burden in HR workflows so HR professionals can focus on high-judgment, high-empathy work. You will also help refine our AI-augmented strategy and own end-to-end execution of programs that reimagine how HR professionals deliver support at Amazon's global scale.

Working closely with engineering, product, operations, and HR business leaders, you'll define scope, sequence, and milestones for our highest-impact programs. You'll drive coherence across our intelligent workflow ecosystem, including tools that surface contextual employee information, assist with policy lookups, support HR workflows, and provide natural language analytics. You'll establish evaluation frameworks and own delivery mechanisms that give senior leadership confidence in execution.

Your role requires influencing stakeholders across dozens of HR domains and countries, while knowing when to build consensus and when to make the call. You'll de-risk and deliver on our most important and high-impact projects and programs operating in sensitive contexts where getting it right matters deeply. You'll also mentor other TPMs and raise the bar for program management craft across the organization.

One of your first responsibilities will be to own the delivery of our unified HR platform with intelligent capabilities that converges multiple systems into a single experience for HR professionals worldwide. Your day-to-day will involve driving and influencing critical architecture decisions on AI-assisted workflow orchestration, shared infrastructure, and ensuring human judgment remains central to sensitive decisions while technology handles routine coordination.

Key job responsibilities
• 7+ years of technical program management experience
• 7+ years working directly with engineering teams on complex, cross-organizational technology programs negotiating priorities, and aligning teams toward coherent technical approaches
• 5+ years defining program strategy and driving delivery in ambiguous environments where business or architectural direction was not yet established
• Experience creating cross-organizational mechanisms and delivery structures that persist beyond individual projects
• Demonstrated ability to communicate complex trade-offs and recommendations to VP+ audiences in written and verbal form

A day in the life
We thrive on solving challenging problems to innovate for our employees. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative and collaborative learning environment focused on making HR support at Amazon easy.

About the team
We are the human-in-the-loop AI platform org for the employee HR experience. We combine the scale of AI with the irreplaceable value of human judgment and empathy. We own the live HR contact center, case management platforms, content infrastructure, AI assistants, data and analytics tools, and workflows used by Amazon HR professionals globally. Our technology brings speed, automation, context, and consistency. Our people bring judgment, empathy, and relationship. Together, we deliver experiences employees trust during their most important work moments.

Our mission is to empower People Services teams to provide swift, accurate, and personalized support while reducing manual effort and improving operational efficiency. We're currently engaged in exciting initiatives including implementing Gen AI solutions that surface relevant policy information so HR professionals can make faster, better-informed decisions, and building innovative features to enhance the employ