Description

Welcome to the Worldwide Returns & ReCommerce team (WWR&R) at Amazon.com.
WW R&R is an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, our company, and the environment. Our goal is to achieve the three zeroes: zero cost of returns, zero waste, and zero defects. We do this by developing products and driving unparalleled operational excellence to help customers keep what they buy, recover returned and damaged product value, keep thousands of tons of waste from landfills, and create the best customer returns experience in the world. We have an eye to the future – we create long-term value at Amazon by focusing not just on the bottom line, but on the planet. We are building the most sustainable re-use channel we can by driving multiple aspects of the Circular Economy for Amazon.

Amazon WW R&R is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus.

As an SysDE II, your role is pivotal in maintaining the robust and innovative solutions of our team. You will work on complex challenges in existing and new development initiatives, focusing on areas with ambiguity. Your goal is to design and develop software systems that are secure, maintainable, scalable, and extendable.

Key job responsibilities
Systems Development Engineer will contribute to all aspects of an agile systems development life cycle including design, architecture, development, documentation, testing and operations. Primary responsibilities include developing tools, automation and monitoring solutions, defining operational processes, improving operational excellence and readiness of the systems, troubleshooting, diagnosing and fixing production software issues, implementing the fix for internally developed code, updating, tracking and resolving technical challenges.