Description

We are seeking a Business & Process Improvement Analyst to support quality, process improvement, and business reporting initiatives across Amazon Key's operations. You will work on defined goals under the guidance of senior team members, contributing to process standardization, quality metrics analysis and business reporting. This role is ideal for someone analytically curious, comfortable leveraging AI tools, and eager to drive operational improvements at scale.

Key job responsibilities
Process Improvement (50%)

- Create and maintain SOPs and best practices for operational workflows across regions, ensuring consistency in process execution across EU, NA, JP, and AU. Document and share learnings to build institutional knowledge across the team
- Support the development of new metrics to measure operational effectiveness
- Propose data-driven actions to improve processes at scale
- Leverage AI tools to identify automation opportunities and streamline cross-functional processes
- Explore and pilot new tools or workflows that reduce manual effort and improve accuracy

Insights & Business Reporting (50%)

- Own recurring business reporting (bi-weekly updates, MBR inputs)
- Prepare materials for business reviews, communicating results clearly and concisely to senior stakeholders
- Define dashboard requirements and follow up on data validation with BI teams
- Maintain centralized documentation and reporting repositories
- Support ad hoc data analysis requests to inform business decisions

About the team
Amazon Key is a uniquely cross-functional team within Amazon, and often serves as the connective tissue between Smart Home/Devices, Logistics, Operations, and Retail/Shopping. We are the bridge between device management and physical services, and our team indexes highly on ownership and collaboration. We have lots of stakeholders, and we have relentlessly high standards for our high-visibility programs.