Description

Amazon's mission is to be 'Earth's most customer-centric company', and our award-winning Amazon Customer Service (CS) team is an essential part of that mission. CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates (CSAs) around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 20 languages (and growing).

The Associate Experience (AE) organization powers CS by developing elegant customer- and CSA-facing products globally. These products offer effortless self-service and automation solutions to our customers. If the customers prefer to interact with a human, we enable CSAs to effectively and elegantly solve customers' issues using our associate-facing products powered through human-centered design.

We are seeking experienced Senior Software Engineers excited by this opportunity. If this sounds interesting, we’d love to hear from you.

Key job responsibilities
- Lead projects that build new software services and tools from scratch and improve existing systems
- Deliver large bodies of work that require the effort of multiple engineers
- Own the team architecture, providing a system-wide view and design guidance; become a key influencer in team strategy and goals
- Set a culture of robust and exemplary software development practices in terms of code organization, clarity, simplicity, error handling, and documentation
- Influence the team's long-term technical investments by making insightful contributions to team priorities and approach
- Actively coach or mentor multiple other engineers
- Get the opportunity to work with senior technical leaders to review and improve designs and solutions

About the team
The Associate Experience org develops products to support Amazon’s CSAs to deliver Earth's most customer-centric customer service. Working backwards from CSAs as the customers served by these products, the team builds effortless solutions to handle and resolve customer contacts while providing insights to delight customers with each interaction.