Description

The AU Ops Excellence BI/Analytics team is seeking a Business Analyst to join our team. This role sits within the broader AU Ops Excellence organisation, which drives operational performance across Amazon Australia’s All Miles network — spanning First Mile (fulfilment centres), Middle Mile (transportation and sort), and Last Mile (delivery stations).

The successful candidate will build models, tools, and systems that support operational decisions across the AU network. You’ll develop optimisation models, automated dashboards, production tools, and data infrastructure — turning complex operational data into actionable insights and scalable solutions. This is a high-impact, hands-on role where you will directly shape how AU Operations measures performance, identifies opportunity, and executes improvement.

Key job responsibilities
- Build and maintain automated dashboards and reporting (QuickSight, Redshift) for operational metrics, training compliance, and WBR/MBR/QBR inputs

- Develop production tools, websites, and ETL pipelines that replace manual processes with scalable solutions

- Analyse complex datasets to surface patterns, conduct root cause deep dives, and deliver actionable recommendations to leadership

- Develop optimisation models that support network strategy — throughput planning, cost efficiency, and resource allocation

- Apply AI and automation to accelerate delivery, while maintaining critical thinking and ensuring output quality and accuracy

- Partner with operations teams and cross-functional stakeholders to deliver high-impact projects

About the team
The AU Operations Excellence team drives operational efficiency and continuous improvement across Amazon’s Australian network. Rooted in lean and continuous improvement principles, the team works closely with site operations and partners across Planning, Deviations, Quality, Learning, Last Mile Delivery Experience, Routing, and BI/Analytics. The BI/Analytics team provides data-driven insights and analytical support across Operations Excellence: translating operational data into actionable intelligence that enables smarter planning, faster deviation detection, and evidence-based decision-making.

The team is distributed across multiple Australian cities and dedicates its capacity to high-impact project delivery, with dedicated time for learning and upskilling.