Description

About PARP

The Pick Up and Return Point (PARP) team manages Amazon's global network of lockers and counters where customers pick up orders or process returns. We exist to serve customers through a network that improves transporter safety, reduces cost to serve, and enables incremental selection, while making package handling effortless for customers, partners, and carriers. We accelerate adoption by driving customer awareness, conversion, retention, and partner satisfaction.
PARP is experiencing tremendous growth and transformation. This is an exciting time to join as we build a world-class alternate delivery experience through lockers and pickup points.

About the Role

The Senior Product Manager, PARP Strategy will drive the strategic initiatives that enable PARP to achieve its growth targets. This role owns the customer-facing growth levers (eligibility, discoverability, conversion, and retention) and can also encompass strategic initiatives related to network expansion and new delivery models that increase PARP's reach and adoption. You will lead some of the largest and most visible initiatives across the organization, working with Country PARP teams, regional Ops teams, Amazon Logistics (AMZL), science, technology, product, UX, engineering, and central support teams to develop and execute strategies that accelerate the business flywheel.

The individual will identify opportunities, develop strategies, and drive execution across the full customer adoption journey. This includes defining what we build, how customers experience it, and how we scale it globally. The role requires authoring and driving high-stakes documents at VP/SVP levels to shape investment decisions and strategic direction for PARP.

What We're Looking For

The ideal candidate wants to roll up their sleeves, dive into complex challenges, develop solutions and paths forward, and take senior leadership along the journey. This is a high-visibility role requiring you to drive critical business decisions in a fast-paced and often ambiguous environment.
- Exceptional Earn Trust, Ownership, and Dive Deep capabilities
- Highly analytical. You think in funnels, customer behavior, and conversion data
- Ability to develop long-range strategies while delivering near-term results
- Excellent written communication. You craft narratives that influence senior leaders to act
- Customer-obsessed with deep intuition for what drives adoption and retention
- Comfortable operating across product, technology, operations, and marketing boundaries
- Experience driving customer growth, conversion, or adoption initiatives at scale