Description

Do you have proven analytical capabilities to identify business opportunities, develop predictive models and optimization algorithms to help us build state of the art Support organization?

At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. We set big goals and are looking for people who can help us reach and exceed them. Amazon Web Services (AWS) is one of the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Amazon Web Services, Inc. provides services for broad range of applications including compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, and application development, deployment, and management.

AWS Support's Capacity Planning team is looking for a strong, talented Data Scientist to model contact and volume forecasting, discovering insights and identifying opportunities through the use of statistics, machine learning, and combinatorial optimization problems to drive business and operational improvements. You are passionate about building solutions that will help drive a more efficient operations network and optimize cost. In this role, you will partner with data engineering, tooling team, operations, training, workforce management and finance teams, driving optimization and prediction solutions across the network influencing the long-term strategy of the business.

We are looking for an experienced and motivated Data Scientist with proven abilities to build and manage modeling projects, forecasting solutions, identify data requirements, build methodology and tools that are statistically grounded. You are an expert in the areas of data science, forecasting, optimization, machine learning and statistics, and is comfortable facilitating ideation and working from concept through execution. You are customer obsessed, innovative, independent, results-oriented and enjoys working in a fast-paced growing organization. An interest in operations, process improvement is helpful. The ability to embrace this ambiguity and work with a highly distributed team of experts is critical. While this is a small team, there is opportunity to own globally impactful work and grow your career in technical, programmatic or people leadership. You will likely to work in Python or R, building forecasting, predictive and optimization models. Your problem solving ability, knowledge of data models and ability to drive results through ambiguity are more important to us.

Key job responsibilities
Key job responsibilities
• Establish and execute data management and strategy frameworks including data collection, storage, integration and ensuring data quality and integrity
• Collaborate with cross-functional teams to identify data-related challenges and opportunities, develop data-driven solutions, and align data strategy with the organization's overall objectives
• Conduct thorough research and analysis to understand organization's data needs and requirements, including evaluating existing data infrastructure and systems, identifying gaps and areas for improvement, and proposing innovative solutions.
• Leverage large-scale data processing frameworks, such as Apache Spark or Hadoop, to handle big data and ensure efficient model training and evaluation
• Continuously evaluate and improve machine learning models by incorporating feedback from stakeholders, monitoring their performance in real-world scenarios, and exploring new algorithms and techniques to enhance accuracy and efficiency
• Develop and implement machine learning models that drive business value:
o Analyze historical data and identifying patterns, to forecast future outcomes and provide inputs into strategic plans
o Analyze customer data and market trends, to help develop targeted go to market strategies that our efforts are data driven and have a higher chance of success
o Analyze financial data, to identify cost-saving opportunities, optimize pricing strategies, and forecast revenue growth helping the leaders to make informed decisions
o Analyze operational data, to identify bottlenecks, inefficiencies, and areas for process improvement, helping in streamlining operations, reducing costs, and improving customer satisfaction


About the team
About the team
About Us
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.