Software Development Manager, Promotions Customer Experience (PCX)

Amazon
Amazon

Software Engineering, Customer Service · Full-time

Vancouver, BC, Canada

Posted on Aug 5, 2026

Description

About the Role

We're looking for an SDM to own and grow one of our Promotions and Deals Frontend teams. You'll lead a team of ~8-10 SDEs building systems that process billions of pricing and promotions signals daily, powering the deal and coupon experiences customers see across Amazon's retail surfaces.

What You'll Do

- Own the technical roadmap, delivery, and operational excellence for your team's services
- Drive Prime Day and peak-event readiness — your systems are on the critical path for every major sale event
- Partner with senior engineers to reduce latency, improve scalability, and harden service architecture
- Manage hiring, development, and retention for your team
- Collaborate cross-functionally with Retail Pricing, Deals, Coupons, and CX teams to align on platform strategy
- Reduce operational toil through automation, better tooling, and self-service capabilities