Description

We are looking for a Senior Software Development Engineer to play a key role in designing and building the next generation of self service tools, that will scale to serve our customers globally.

As an Sr SDE on this team you will own complex, ambiguous problems end-to-end: from architecture and design through implementation, deployment, and operational excellence. You will mentor engineers, influence technical direction across partner teams, and build systems that operate at massive scale with high availability.

If you are passionate about developing products that scale and perform at high availability and have the customer obsession to build experiences to serve millions of Amazon customers, this is the team for you!

Key job responsibilities
- Responsible for end-to-end design, development, test, implementation of complex problems including planning, risk, trade-offs.
- Work with engineers, scientists and product owners to define and deliver complex features.
- Guide and ensure quality of architectural decisions across products and teams.
- Help establish the long-term success strategy for team-owned systems, development best practices, and operational excellence processes.
- Ensure existing platforms and services remain fully supported while contributing to the creation of next generation solutions.
- Provide technical direction and mentor junior team members.

About the team
Customer Service Technologies part of Amazon Customer Service ( CS) builds the platforms and products that power Amazon's world-class customer service experiences. The CS Aria team builds intelligent resolution systems that help customers self-resolve issues quickly and seamlessly, using a combination of LLM powered as well as workflow based Resolvers.