Description

Amazon LEO is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world.


Key job responsibilities
As a Systems Engineer within Amazon Leo Mission Operations, you will own the cross-system resolution of operational problems that determine whether multiple satellite constellations—including broadband and direct-to-device—can be operated safely, reliably, and at scale. You will own the operational thread from problem discovery through validated closure: identifying systemic issues through incident trends, telemetry, operator feedback, recurring manual interventions, and cross-service failure modes, framing the underlying mission need, and translating it into concepts of operations, system requirements, interface expectations, and testable acceptance criteria. You will conduct trade studies, requirements decomposition and traceability, interface definition, operational risk assessment, and cross-functional technical decisions. You will author CONOPS documents and operational requirements, define and maintain interface expectations between ground services, and establish clear owners, closure criteria, dependencies, and escalation paths for problems that span organizational boundaries. You will manage the operational risk register, define and track fleet health KPIs, and own the operational architecture roadmap that defines how operations scale across constellations with distinct mission profiles and growing fleet sizes. Your objective is not merely to represent operator requests, but to ensure that operational needs are incorporated into system architecture and resolved without transferring hidden cost, workload, or risk elsewhere in the mission.

You will define verification strategies that demonstrate compliance with operational requirements and validation strategies that demonstrate mission utility under representative conditions. This includes nominal and off-nominal scenarios, degraded system states, failure injection, recovery behavior, realistic fleet volumes, and representative operator workload. Before a capability reaches the fleet, you will assess the complete operational-readiness package, including observability, procedures, training, support ownership, fallback behavior, and deployment or rollback criteria.

The ideal candidate combines systems-level thinking with sufficient technical depth to interrogate architectures, requirements, interfaces, telemetry, test evidence, and failure behavior. You should be able to decompose ambiguous operational problems across hardware, software, ground, and human elements; identify the assumptions and interfaces driving system risk; and drive multiple engineering teams toward a coherent resolution. Success requires influence without direct authority, disciplined planning and prioritization, strong written and verbal communication, and a verification mindset that does not treat a capability as complete until it has been proven operable under realistic mission conditions.

Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

A day in the life

You will identify systemic operational problems across the constellation by living in the operational data, triaging anomalies directly, and staying tightly coupled to operator experience. You will author operational requirements and drive cross-functional engineering teams to resolution. You will own operational verification and validation, ensuring solutions work under real fleet conditions. You will manage fleet health KPIs and the operational risk register, tracking what matters and driving accountability. You will define how the constellation is operated at scale and be responsible for the operational readiness of the LEO mission.

About the team
Amazon LEO Mission Operations team owns the infrastructure that manages and operates the constellation, providing a stable foundation for the networking team to run customer-facing connectivity service.