Manager-Digital Product Management
American Express
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Gurugram, Haryana, India · Haryana, India · India
Posted 6+ months ago
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
As a Digital Product Manager with Strategy Transformation & Capabilities (STC) team within Global Services Group (GSG), you will be responsible to deliver outstanding user experience for Amex front line colleagues by building capabilities on front end as well as back-end Amex platforms for global fraud and card servicing working closely with Business partners on enterprise initiatives.
In this role, you will have the following challenging and engaging experience
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
As a Digital Product Manager with Strategy Transformation & Capabilities (STC) team within Global Services Group (GSG), you will be responsible to deliver outstanding user experience for Amex front line colleagues by building capabilities on front end as well as back-end Amex platforms for global fraud and card servicing working closely with Business partners on enterprise initiatives.
In this role, you will have the following challenging and engaging experience
- Lead product vision and product roadmap
- Deliver portal capabilities on Amex platform for specialists to service customer concerns.
- Build rules and workflows for Servicing concern management
- Work across enterprise initiatives to improve Specialist experience in resolving Fraud Concerns and to modernize end to end servicing journeys.
- Lead day to day product management which includes Product Feature Definition, Refinement and Solution, Product Backlog prioritization in line with Product and Program Roadmaps.
- Work with Strategy, Operations, Engineering and Product Stakeholders across LOB/Business Units and Enterprise teams in support of overall product management.
- Lead Product capabilities Market Launch, Controlled Deployment, Ramp up support for business value delivery.
- Lead and support Senior Leadership Program Updates and reporting.
- Analyze problems and make quick decisions
- Customer Centric and Product Approach
- Proficient in Microsoft PowerPoint, Excel and tools like Jira/Rally, confluence etc.
- Deep knowledge of Product / Project Delivery and Agile processes
- Experience leading complex change and dealing with cross functional partner teams
- Enterprise Thinking
- Product/Capabilities exposure
- Writing and defining Requirements
- MBA or equivalent post-graduation is preferred along with over 10 years of relevant experience.
- SAFe or Agile or Project Management certifications
- Product Ownership and/or product management experience
- People Leadership Experience
- Knowledge and Experience of User Experience (UX) capabilities and Back-end Platform Capabilities
- Large Program/Project Experience
- Experience managing complexities and Multiple partner ecosystems
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
This job is no longer accepting applications
See open jobs at American Express.See open jobs similar to "Manager-Digital Product Management" AnitaB.org.