Product Designer
American Express
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Organizational context
The Product Designer will report to the Director of International Acquisition Product Design. As a part of the team, they will work closely with other UX Professionals, Product Management, Marketing, Legal and Technology collaborating across international time zones. They will be leading projects across markets and will be responsible for bringing different roles and personalities together to drive user centric and inclusive solutions from problem definition through solution delivery.
Role Description
Creates user-centered experiences and interfaces for products and solutions which improves end-to-end user journeys. Develops the overall design and specifications for creating and enhancing the experience and functionality of user interfaces for company products. Uses design tools to create storyboards, wireframes, prototypes, information architecture diagrams and user journey maps for demonstrations and user testing.
Produces high-fidelity designs for implementation by development teams. Analyze user research, business insights and other data to continuously improve customer experiences. Reviews proposed product changes or enhancements for compliance and alignment with desired user experience design and satisfaction standards and suggests improvements. Creates and maintains UI/UX resources such as content templates, samples and guidelines, to streamline the design process for designers and developers.
Key Responsibilities:
- Identifies the right artifacts to create based on project needs and timeline and delivers high quality artifacts such as wireframes, prototypes, and high-fidelity specifications.
- Develops understanding and empathy for users through user-centered methodologies, external analysis, research, and data.
- Presents design decisions to peers, partners and design leadership.
- Actively improves design process and workflow for themselves and team. Contributes to design systems and UX patterns.
- Collaborates closely with product managers, engineers, design leads and other cross-functional partners to define project requirements and deliver against them • Actively engages with other designers to exchange ideas, share skills, and provide mentorship for teammates.
- Mentors junior designers and peers
- Leverages design tools to efficiently deliver artifacts and drive collaboration with cross-functional partners.
Qualifications:
- Has at least 3 years of hands-on experience in or with a product design organization
- Has expert knowledge of Figma
- Demonstrates a deep understanding of user-centered design methodologies, research and processes
- Shares solutions and strategy to problem-solving initiatives in an engaging way
- Is a proactive and energetic communicator, with an attention to detail
Skills:
- Accessibility Design
- Customer Journey Mapping
- Design Thinking
- Product Strategy
- Prototyping
- Requirements Gathering
- Wireframing
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.