Senior Technical Program Manager
American Express
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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
The U.S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering, AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.
Resy is a hospitality technology platform that powers restaurants around the world and a consumer-facing reservation platform for passionate diners. Since its inception in 2014, Resy has created best-in-class software that elevates dining experiences and connects restaurants to a growing network of highly-engaged diners, with the powerful backing of American Express. Resy is a go-to destination for restaurant discovery, exclusive access, original content, and chef-driven culinary events. The amazing world of restaurants is just two taps away in the Resy App.
At Resy, American Express Global Dining Network, we are tackling the toughest challenges in an industry that everyone loves, hospitality, at a global scale. We hold ourselves to the highest standard in delivering elegant technology fueling exceptional experiences for both our restaurant operators and diner alike. We are seeking a Technical Project Manager with a strong technology background to join our Engineering team at Resy, American Express Global Dining Network. You will be responsible for Scrum Master and Technical Management responsibilities. This position is being filled to support high priority initiatives and hence provides opportunity for great experience and exposure to leadership. It requires an Agile savvy, impactful communicator who is confident with exceptional technical management skills and has a go getter attitude. This position will report to the Head of Project Management.
Responsibilities include but not limited to:
· Technical Scrum Master for multiple teams to deliver solutions in support of key product and engineering initiatives.
- Provide cross-functional coordination with Engineering and Product Management and inter/intra team communications to deliver outstanding program outcomes.
· Work closely with software engineers, product managers and other engineering teams to get high-quality products and features through the SDLC (build, test and release on time).
· Manage project schedules, identify possible issues and clearly communicate them to project stakeholders.
· Data driven / logical in implementing. Excited by going deeper vs broader. Not shying away from contributes technical discussions.
- Maintaining release and dependency plans across Engineering teams and external partners
· Actively identifying, managing and raising risks, issues, and changes tied to product development initiatives.
· Conducting Planning sessions and Scrum ceremonies, with a focus on continuously learning from the past
· Finding opportunities to embrace innovative technologies and processes
· 7+ years of IT experience with 2+ years of agile experience scrum master managing scrum team for medium to large software development projects
· Comes from a technical delivery background with a good understanding of software engineering and technologies.
· Organized, diligent, proactive and passionate about delivery
· Excellent in Agile, Scrum development teams delivering fast paced environment.
· Experience understanding technology solutions at an enterprise-level
· Excellent oral and written communication skills and an ability to effectively communicate and negotiate with third parties, development and product managers
· Experience in clarifying objectives, dealing with ambiguity, advocating for simplification, influencing teams and being able to build your own path to navigate to solutions
Must Have Qualifications:
· Certified Scrum Master (CSM) Certification.
· Agile experience as a Scrum Master managing multiple Scrum Teams for software development projects.
· Experience working cross functionally with Engineering, Product Management, and other functions involved in Project Delivery.
· Excellent verbal and written communication and presentation skills, with the ability to interact with leadership, technical and non-technical groups.
· Excellent analytical, problem-solving, consultation and organizational skills.
Nice to Have Qualifications
· Expertise in JIRA.
· PMP (Project Management Professional) Certification
· Knowledge of Restaurant Industry is plus.
· Passionate about building technical solutions
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
This job is no longer accepting applications
See open jobs at American Express.See open jobs similar to "Senior Technical Program Manager" AnitaB.org.