Manager, Digital Product Development (@ Work)
American Express
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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
The candidate will lead end-to-end delivery of the product, from conception to launch, working directly with engineers, designers and various other cross-functional stakeholders.
- Own and be accountable for the requirements and delivery of the Rewards and Benefits experiences for GCS customers across multiple products
- Partner on discovery with business subject matter experts and UX designers to grow revenue, improve customer experience, and differentiate our product
- Collaborate closely with engineering, design, marketing, and sales teams, to prioritize features and ensure alignment with business goals
- Drive the development of user-stories, wireframes, and prototypes to communicate product requirements and user flows effectively
- Build and actively lead a product backlog of features and capabilities that are groomed and prioritized in close collaboration with the business and engineering teams
- Facilitate resolution of risks, issues, and changes, owning all aspects of production issues and big fixes
- Champion the product vision and roadmap with key partners and engineering teams
- Participate in and support agile practices and ceremonies to reinforce agile development and incremental delivery
- Collaborate with external and internal partners to define functionality, document capabilities, business rules, use cases, and process flows
- Coordinate with project teams and across the wider Corporate Solutions product organization to ensure product strategy, requirements and timelines are aligned
- Establish product goals and review success metrics to achieve commercial success and develop appropriate tracking and reporting to measure pre and post launch performance
- Stay current with industry trends, emerging technologies, and standard practices to continuously innovate and improve our product offerings
Critical Factors to Success:
- Passionate – ability to create compelling high-impact strategy to increase customer and business value
- Highly organized - familiarity with project management techniques, prioritization frameworks, and tools
- Technical proficiency – ability to communicate and collaborate effectively with technology and business teams
- Agile Product Development proficiency – ability to prioritize and translate clients’ and business needs into features and user-stories
Minimum Qualifications:
- 4+ years of related experience in product development or product management
- Proven track record of delivering digital products from concept to launch
- Good balance of technical knowledge and business insights, working with engineers and designers on large, complex production systems in an agile environment and possesses an ability to clearly describe tradeoffs with users and engineers
- Excellent communication skills with the ability to engage, influence and inspire collaborators to drive partnership and alignment
- Proven success in creating structure despite ambiguous environments
- High attention to detail with an eye for accuracy and controls
- Strong results-orientation, resourcefulness, and flexibility to overcome significant obstacles to achieve goals in a fast-paced environment
- Quick learner and great team player
Preferred Qualifications:
- A “driver” personality, constantly pushing toward transparency and delivery while balancing the need for collaboration
- Strong experience with agile (scrum, Kanban, SAFe) and software development methodologies
- Experience working with corporate clients and Enterprise software solutions
- Bachelor's degree, preferably in Computer Science or other related fields
Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
This job is no longer accepting applications
See open jobs at American Express.See open jobs similar to "Manager, Digital Product Development (@ Work)" AnitaB.org.