Senior Associate - Digital Product Management
American Express
Senior Associate - Digital Product Management
You Lead the Way. We’ve Got Your Back.
#10th in Fortune Magazine’s 2025 World’s Most Admired Companies
#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
#1st for Digital Experiences in J.D. Power U.S. Study 2024
#1st in Fortune’s Best Workplaces in Financial Services and Insurance 2024
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
How will you make an impact in this role?
The Global Accounts Receivables team is a part of the Enterprise Platforms Center of Excellence (COE). The team plays a key role in the development of New Card Products, Benefit Programs, Lending and Commerce initiatives that help grow revenue, deepen customer engagement and increase member value.
The team drives the development of products and software that deliver on business growth while increasing speed to market and modernizing AR. The team is also responsible for enhancing customer experience through development and enhancement of AR capabilities.
The Global AR Software Product Management team is looking for a talented and driven software Product Owner to support the transformation of Account Receivable capabilities for the Core Card Platforms and help us build our next generation of technology assets.
The primary focus area for this role will be Global AR Data Publication, specifically services and batch feeds for the domestic (US) AR platform.
Responsibilities:
- Prioritize development of the software product in alignment with business objectives.
- Create well-defined features/user stories and acceptance criteria.
- Understand and apply new trends and competitive best practices into requirements/user stories.
- Partner with peers to drive capability globalization and market adoption of platform capabilities where appropriate.
- Communicate and build consensus across multiple departments and stakeholders in creating the software product and platform requirements.
- Work closely with the technology team to develop, test and deliver the defined capabilities and rapidly iterate new solutions.
- Ensure that the appropriate tracking and reporting is in place to track performance post launch to evaluate future investment.
- Identify risks, challenges, opportunities, and business integration needs.
- Review existing products and workflows for modernization opportunities.
- Perform Demos and Launch Announcements with key stakeholders to demonstrate success and metrics of improvement.
- Champion, support and implement agile principles.
Minimum Qualifications
- Bachelor’s Degree required; Bachelor’s (or comparable experience) in computer science, engineering or a related technical discipline.
- 3+ years experience in Software Product Management, Business Analysis or Product Ownership.
- Experience managing data publication products such as APIs.
- Knowledge of Bank Accounts Receivable, Credit, Lending or Payment Products.
- A good balance of technical knowledge and business acumen.
- Problem solving, organizational and analytical skills.
- Quick learner and driven to learn new functionality.
- Can decompose abstract information into meaningful and detailed business features.
- Ability to separate technology requirements and constraints from core business value.
- Customer first mindset.
- Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality.
- Ability to research and analyze data to use in decision making.
- Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally.
- Strong written & verbal communication.
- Experience with BDD, scaled agile, and scrum software development methodologies.
- Project management skills; ability to prioritize and complete tasks.
- Ability to manage scope against team capacity.
- Familiarity with one or more programming languages and software integration patterns preferred.
Additional Details:
- Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
- Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
- Work From Home Requirements:
- Must have at least 25 mbps internet connection plan / speed
- Must have a private & quiet area to work at home
- American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.