Senior Manager - Digital Product Management
American Express
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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
We’re hiring a Product Manager to help us raise the bar in the Global Loyalty & Benefits Partner Domain. The Partner Domain connects Amex with all external Loyalty partners in a fast and friction-less manner, providing tools, data, and capabilities that enable Amex and our partners to create great customer experiences.
How will you make an impact in this role?
This role provides an opportunity to become an integral part of the Partner domain and lead with confidence to improve the experience of our customers and external partners. You will play a key role in shaping our product strategy and prioritizing the product features to build, from crafting the roadmap through to the launch of features and ongoing iteration once live.
You will need to have a strong understanding and experience of defining business outcomes along with the ability to create and track measures of success for these outcomes. You will need a strong understanding of Customer Loyalty programs and platforms.
We believe in inclusion & diversity and the power of relationship and collaboration to deliver the best experiences for our global customers.
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.
Minimum Qualifications:
- Build strong relationships with internal stakeholders and external partners to understand their needs and challenges
- Support the transformation of our international market from legacy to modern platform and deliver our strategic objectives to increase speed to market and deliver customer value at scale
- Develop a robust understanding of the Loyalty & Benefits International rewards and benefits capabilities as well as the competitive landscape
- Embrace data and insights to build compelling stories and influence others to gain buy in to the strategy & roadmap
- Manage a roadmap & backlog that brings others with you – evangalising the targeted outcomes and ideas to deliver upon those outcomes
Preferred Qualifications:
- You have considerable experience in software product management throughout the product lifecycle; from discovery to optimization, product delivery and maintaining product health
- You are an excellent collaborator – working in teams and influencing others without authority, leveraging insights and data to earn the trust and confidence across a wide range of partners throughout the organization.
- You love to tackle a problem and apply creative solutions.
- You will have a strong understanding of Customer Loyalty programs and platforms.
- You have an understanding and experience of REST APIs for high volume clients.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
This job is no longer accepting applications
See open jobs at American Express.See open jobs similar to "Senior Manager - Digital Product Management" AnitaB.org.