Senior Associate-Digital Product Management
American Express
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague can share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Member Get Member (MGM) is American Express’ Enterprise referral programme. We leverage the goodwill and advocacy our Cardmembers have for our brand and turn that into an opportunity to acquire new customers. Through MGM, consumer and small business Cardmembers can refer their friends and family for an American Express product, and if they are successful in applying, both can earn rewards. MGM is one our largest acquisition channels globally and is a key strategic area for growth and investment.
If you are an innovative thinker, a problem solver, someone who is positive, enthusiastic and who is excited by great digital experiences then we’d love to hear from you. If you would like the opportunity to clearly see the impact of your work on the financial performance of the company in a team with great opportunities for growth and progression, then this could be the role for you.
You’ll be working in a fast-paced, global and cross-functional environment collaborating closely with our marketing partners, product and engineering. You’ll be delivering features that improve the performance and efficiency of MGM’s capabilities.
How will you make an impact in this role?
- Support launch of new product feature sets and capabilities, partnering closely with cross-functional stakeholders (e.g., product teams, engineering teams, UX design, analytics & local marketing).
- Translate technical requirements into instructions and guidelines for marketing.
Work directly with the MGM engineering teams within an agile environment to break down requirements into user stories and to track progress through to delivery. - Effective project management of features to ensure timely launches ensuring all milestones are met.
- Contribute to all agile ceremonies (daily stand-ups, planning, retrospectives) to effectively deliver the product roadmap.
- Assist with creation of presentations for executive audiences from time to time.
Skills and Qualifications
- Experience of working in an agile framework is necessary.
- Proven experience of comfortably working in ‘grey space’, solving problems through logic and a strong customer focus.
- Experience of managing projects is a must.
- A strong communicator with a high level of accuracy, clarity and directness.
- Experience of managing digital experiments is a plus, but not required
- An effective collaborator, ability to build relationships across organisational levels and functions to delivered shared objectives.
- An active and effective learner with an inquisitive mind, who loves a challenge and thrives on stretched goals.
- Highly analytical with an ability to interpret data into meaningful insights and drive innovation.
- Ability to multi-task, operate autonomously, and prioritize effectively.
- Self-starter who thrives in a rapidly changing, dynamic environment.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.