Analyst-Control Management
American Express
You Lead the Way. We’ve Got Your Back.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The U.S. Consumer Services (USCS) team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining busines, U.S. Consumer Banking, and outstanding marketing programs across customer, prospect, and partner channels. The USCS team is passionate about making membership an indisputable competitive advantage and helping each other become better leaders every day.
The objective of the USCS Control Management Application Controls team is to provide subject matter expertise to ensure the business unit (BU) is equipped with in-depth knowledge of risk-stripes to lead and mitigate these risks effectively.USCS Control Management is looking for an Analyst of Application Controls to join a team of high-performing professionals passionate about ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functions, and geographies.
The Analyst, US Consumer Services Control Management - Application Controls will:
- Lead design, prioritization and implementation strategy for Application Controls across USCS products and processes, including our Prop Cards, Co-Brand, Lending, Banking, Dining and Digital Labs
- Serve as an authority within USCS on application controls that promote data integrity and reliability for business processes
- Collaborate with key partners to drive improvement of input, processing, output, and direct application change controls through the alignment and definition of expectations and roles and responsibilities
- Collaborate with other business units within American Express to bring an end-to-end view of Cardmember transactions is covered from an application controls viewpoint
- Conduct in-depth process design and risk analyses on business functions facilitated by applications, to identify data integrity issues and/or operational risks
- Liaise with BU process owners and technology application owners to craft and implement controls, and provide broader input on areas of risk
- Perform thematic analyses from previous application control-related issues and partner with Risk ID & Assessment teams to develop risk mitigation strategies
- Align with American Express policies and programs pertaining to specific risk types (e.g., AEMP70 Enterprise Data Governance Policy, TECH Standard 06.48), and support with the design or improvement of BU procedures or standards by providing topic-specific direction
- Advise on integration of decentralized risk types into broader Operational Risk Management (ORM) policies and programs
- Develop and maintain a repository of topical risk information, including emerging trends, industry standards, and regulatory updates relevant to each area of expertise
- Support with design and dissemination of targeted training and awareness programs to increase understanding and management of technology application controls within USCS
- Share topical risk knowledge to enable the BU to strengthen and embed relevant ORM considerations into processes
- Share insights, practices, themes, etc. across the company
Minimum Qualifications
- 1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
- Project management, communication, and interpersonal skills
- Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
- Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Preferred Qualifications
- Bachelor’s degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
- Experience in at least one of the following:
- Supporting identification of operational risks throughout business processes and systems
- Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
- Supporting independent control monitoring, including identification of control improvements
- Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing
- Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.