Senior Associate -Digital Product Management
American Express
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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Global Commercial Services (GCS) focuses on providing the best payment solutions to our Commercial Clients of all sizes - from local businesses to global enterprises. Onboarding Capabilities team within GCS is uniquely positioned to help match client needs with digital insights products with the goal of reducing customer costs, manage supplier relationships and optimize spend. If you have a passion for solving client pain points, believe in turning reporting and dashboards into true insights and know how to integrate intelligence into user experience – then this role is for you!
Senior Associate, Digital Product Management for Buyer Supplier Enablement will partner with the product manager and development team on gathering requirements, building and testing business intelligence solutions and features. We are looking for an analytical thinker who will serve as the primary liaison and point of contact between the Product Manager and key cross functional team members. This role will work on a variety of projects and initiatives with customers at varying levels within the organization. The successful candidate will demonstrate a proven track record of delivering quality work, strong collaboration skills and a keen understanding of how to drive results.
Key Responsibilities:
- Participate in the requirement gathering process, independently creating agile user stories and acceptance criteria.
- Write test scripts/test criteria and perform data and applications testing.
- Track test cases and collaborate to resolve defects clearly communicating with the project team
- Participate in scrum team planning and story prioritization of the product backlog, facilitating decision-making processes and conflict resolution
- Conduct in-depth post-launch analyses for the team’s core product releases, overseeing testing, product performance reviews, and optimization efforts.
- Enhance collaboration with engineering and design teams to innovate and continuously improve the UI/UX of sales tools
- Act as a primary liaison between Product Managers and project teams, synthesizing business needs into actionable plans and providing strategic updates on key initiatives.
- Collect, track and derive KPIs
- Perform data analysis, evaluate quality, answer user inquiries and provide data sourcing recommendations.
Minimum Qualifications:
- 2+ years of digital product management experience
- Highly organized and detail-oriented, with a demonstrated ability to manage complex workflows and deadlines.
- Strong analytical skills and proficiency in working with and interpreting complex data to inform product strategies.
- Excellent communication and stakeholder management skills, able to articulate product visions and persuade others effectively via strong presentation skills
- Robust understanding of Agile methodologies, with proven experience in leading Scrum teams.
- Technical proficiency with backend systems, with the ability to understand and integrate complex platform functionalities.
- Experience in high-stakes matrix organizations and managing expectations in cross-functional environments.
- Driven and proactive, with a strong problem-solving acumen and a continuous improvement mindset.
- Proficiency with tools such as JIRA, Confluence, Rally, Adobe Analytics and Tableau with a proven track record of utilizing these tools to drive product success.
- Experience with data analysis tool, such as Excel, but ideally SQL,
- Ability to actively listen, communicate effectively and bring people along.
Preferred Qualifications:
- Exposure to financial services or tech industries preferred
- Growth mindset that embraces change and passion for a dynamic, fast-paced environment.
- Interest in B2B payments
- HIVE, PySpark and/or Python
Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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