Analyst-Service Performance
American Express
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
- As marketers at one of the most iconic brands in the world, we play a major role in building authentic relationships with customers who impact life and business around the world. Here, creativity and inspired storytelling combine with powerful data-based marketing and hyper-personalized digital communication to create a genuine human connection that drives business results. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and do virtually anything from connecting small businesses to new customers to uncovering insights that inspire the future of payments. Create a dynamic career while doing work that matters for people and businesses everywhere. Find your place in marketing on #TeamAmex.
We are looking for collaborators with a taste for constant complex and challenging situations, who display strong analytical and communication skills. People who add value to our business strategy by bringing forward unique solutions, with creative and innovative abilities. Additional key competencies for this role: adaptability, negotiation and influencing skills.
If you: are a communication specialist, enthusiastic to manage our external and internal communications, very creative, think outside the box and improve the customer experience, then this opportunity is for you.
RESPONSIBILITIES
· Create new communication campaigns adapting the creatives to each marketing channel (Google, Facebook, Email, etc) in order to make them relevant to the purchase of cards.
· Responsible for all communication changes on the different websites and creative pieces
· Customer focused communication
· Propose new ideas and inspire the team to think outside the box
· Coordinate A/B test of creatives and messages.
· Management and control of budget (purchase orders, billing, etc.)
Minimum Qualifications
- Bachelor Degree in Marketing, Communications, Industrial Engineer or equivalent practical experience.
- Fluent English. Writing and conversation.
- Excellent organizational, time management and prioritization skills.
- Knowledge in marketing strategies and interaction with sales department.
Preferred Qualifications
- Know and update on market trends and competition to improve our experience of digital campaigns.
- Power Point and Excel good skills preferred.
- Good skills in presentation and synthesis of information.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.