Analyst-Data Analytics
American Express
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Sales Enablement Organization focuses on accelerating commercial business growth through training, tools and insights to provide a best-in-class customer experience and create a culture of doing it the right way.
Sales Ops & Governance Role
This position will support the development and implementation of analytical solutions, to provide consultative support to the GCS leadership team. The incumbent will also highlight trends, risks, and opportunities to enhance business decision-making processes, while working very closely with Sales, Marketing, Capabilities, Technology, and Analytics teams to drive growth in the sales organization.
Key Responsibilities:
· Perform in-depth data analysis to deliver strategic priorities focused on the sales enablement roadmap for Small/Medium Business
· Have outstanding knowledge of Python, SQL, and Hive, encompassing data manipulation and statistical modeling/data-mining techniques
· Ability to work with huge unstructured data, apply analytical thinking to diagnose business needs and establish analytical hypothesis and solutions
· Analyze, deep dive, explore to identify data gaps and problem solve them by collaborating across teams.
· Detailed execution of the development, validation and implementation of automated analytical solutions with minimal to no manual intervention
· Leverage predictive modeling to identify tactics for channel optimization of existing areas and conceptualize opportunities.
· Challenge status quo, innovate, and harbor strong curiosity. Proactively identify opportunities to improve processes by evaluating and challenging existing approaches
· Effectively challenge the conceptual soundness, theory, approach, and usages of predictive models
Minimum Qualifications
· 3+ years of Database Architecture & Administration experience in a professional environment
· Bachelor’s Degree required, preferably in a quantitative field (e.g., Economics, Finance, Accounting, Statistics, Artificial Intelligence, Data Analytics, Engineering)
· Must Have - High proficiency in Python and SQL, with strong working knowledge of analytical tools (e.g., Hive, PySpark, scikit-learn etc.)
· Programming: SQL, SAS, Python/R, Unix scripting, Excel/VBA
· Experience in Big Data environment, inclusive of data mining techniques.
· Experience applying advanced statistical and/or quantitative techniques to solve business problems
· Hands-on analytics and machine learning (ML) experience with understanding of data processing and model validation.
· Ability to address performance issues and to manipulate both structured and unstructured data
· Advanced knowledge of Microsoft Office Suite (Excel pivot, macros, deck-writing)
· Ability to cultivate relationships and partner with multiple collaborators, with superb interpersonal and communication skills
· Ability to deliver results, work independently, and prioritize tasks
· Self-starter who thrives in an evolving, dynamic environment
Preferred Qualifications
· Proficiency in CRM tools, Salesforce, or statistical software programs
· Big data platform (Hadoop, SPARK, NoSQL DB, RDBMS)
· Cloud Products & Services like Google Cloud
· Visualization: Tableau, Power BI, Power Automate, Splunk
· Servicing Platforms like Service Now
· Others: Confluence, Sharepoint or any other workflow and content management tool
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.