Project Analyst I
American Express
Description - External
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The GCS Implementations team projects manage the on-boarding and account setup of Amex GCS clients. We deliver transitions that are Fast to bill, Full of Amex value added products and services, Focused on a great customer experience, and Efficient in their execution. Delivering on this promise creates risk and hassle-free client transitions and differentiates American Express as the preferred payment solution provider to corporations.
- The Implementation Project Manager is responsible for project managing the on-boarding and account setup of GCS's large and Global Clients
- The role is accountable for on-time, in-full implementation of client programs.
- Success in the role is measured via speed to bill and to full client spend ramp-up, billings achieved, value-added product penetration, and customer satisfaction under the Fast; Full; Focused; and Efficient promise.
- Lead the end-to-end implementation customer experience from contract signing through card issuance and first occurrences of all key processes.
- Serve as a single point of coordination for the customer and manage the program across internal Amex business units, including GCP and WS organizations as required
- Document customer program objectives and requirements, design of card programs including product and process integration. Execute, and manage client through change, providing status updates and training.
- Ensure technical integration of Amex information management, program management and reconciliation tools, data files
- Monitor performance and prepare reporting based on agreed implementation success factors/metrics and actively work to enhance charge volume realization, reduce cycle time, and improve customer experience, productivity, and quality.
- Support product development efforts by providing client feedback, competitive intelligence and marketplace trends
Minimum Qualifications
- Strong Project Management skills
- Detailed knowledge of GCS commercial card products, payments capabilities and technology solutions.
- Relationship management and negotiation skills
- Strong process and Project Management skills together with a demonstrated results orientation (setting targets, prioritization, personal accountability) and proficiency with metrics / KPIs
- Strong collaboration, influencing and communication skills. Ability to articulate complex and abstract ideas clearly and simply.
- Experience working in a global/matrixed environment
- Bachelor's Degree
- Minimum Experience Requirement: 3+ years Client Facing Implementation Project Manager Experience
Preferred Qualifications
- Knowledge of procure to pay processes, financial and AP and reconciliation processes.
- Strong results orientation (prioritizing tasks across multiple projects in a fast-paced environment).
- Detail oriented with strong analytical skills
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.